Technical Account Manager - Experience Cloud Expert: 26-00894

Primary Skills: Workfront(Expert), AEM(Expert), Project Management(Advanced), Strategic Planning(Advanced), Customer Relationship(Advanced)Contract Type:  W2 Duration:  4+ Months with Possible extension  Location: Lehi, UT or Remote (Prefer MST Based Candidates) Pay Range: $35 - $38 per hour on W2

Job Summary:We are seeking a highly skilled Adobe Technical Account Manager to join our team, focusing on guiding our large enterprise customers through their operational challenges within the Adobe Experience Cloud, specifically with a stronghold in Workfront and Adobe Experience Manager (AEM). The ideal candidate will not only act as a primary point of contact for our world-class clientele, ensuring their satisfaction and operational health but will also drive technical and strategic discussions to elevate customer value realization with Adobe solutions. This role demands a mix of technical proficiency, strategic thinking, and excellent customer-facing skills to foster strong relationships and ensure successful adoption and optimization of Adobe technologies.

Key Responsibilities:

• Act as the central liaison for customers, maintaining high satisfaction levels and regular communication.
• Engage with executive-level stakeholders to translate business needs into actionable technical and operational plans.
• Coordinate efforts across teams to optimize product performance and drive customer adoption.
• Guide customers through complex environment changes and Adobe solution upgrades.
• Manage technical issues, deliver proactive updates, and participate in strategic review meetings.

Must-Have Skills:

• Expertise in Adobe Experience Manager (AEM) and Workfront.
• Proven ability in strategic planning, project management, and customer relationship building.
• Strong presentation skills and proficiency in high-profile customer communications.

Industry Experience:

• Proficiency in marketing technology is essential.
• Experience in customer-facing roles within enterprise projects is required, especially those related to Java, SQL, JavaScript, and web technologies.

This role calls for an individual with a bachelor’s degree in a related technical field or equivalent experience, boasting at least seven years in consultative roles within the tech industry, particularly marketing technology.

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