Technical Account Manager

BuildkiteCanada, KY

$140,000 - $155,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

Compensation

$140,000-$155,000/year

Job Description

About Buildkite

At Buildkite, we're on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech's most innovative companies - including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We've rethought how CI/CD should work, building a platform that's fast, reliable, secure, and scales to meet the needs of high-growth tech companies.

Role Overview

We're looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale.

This is a deeply technical, post-sale advisory role. You will spend the majority of your time on architecture, debugging and guiding implementation, while partnering with CSMs and AEs who own the commercial relationship. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath. This is a senior IC role with expectations around mentorship and internal contribution.

What You'll Do

Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle
Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context
Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams
Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion - contributing context and risk assessment without holding commercial ownership
Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team

You're a Strong Fit if You Have

3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
Deep hands-on experience with CI/CD platforms- Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required
A strong technical foundation in DevOps tooling- Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python - you will regularly debug pipelines, review customer code, and prototype solutions alongside engineering teams, and it's core to how you build technical credibility
Exceptional communication skills - ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
Commercial awareness - you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
A high tolerance for ambiguity - you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn't obvious
Experience mentoring junior colleagues and contributing to team-wide capability uplift

Nice to Have

Mobile CI/CD experience - iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite's hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team
Experience with large-scale monorepo architectures or complex multi-team pipeline configurations
Prior experience in a high-growth SaaS or developer tools company
Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows.

Why You'll Love Working at Buildkite

Remote-first culture and support for work-life balance
Competitive compensation and benefits package
Meaningful work alongside some of the most innovative engineering teams in tech
Opportunities for professional growth, learning, and career development
A supportive, collaborative team culture where your ideas and expertise matter

Compensation - $140-155K

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FAQs About Technical Account Manager Jobs at Buildkite

What is the work location for this position at Buildkite?

This job at Buildkite is located in Canada, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Buildkite?

Candidates can expect a pay range of $140,000 and $155,000 per year.

What employment applies to this position at Buildkite?

Buildkite lists this role as a Full-time position.

What experience level is required for this role at Buildkite?

Buildkite is looking for a candidate with "Director" experience level.

Does Buildkite allow remote work for this role?

Yes, this position at Buildkite supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Buildkite?

You can apply for this role at Buildkite either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.