Technical Account Manager

ESETMilan, TN

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Tuition/Education Assistance

Job Description

Summary

Technical Account Manager (TAM) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services, and fostering proactive relationships. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship.

Job description

MAIN RESPONSIBILITIES

Manage a portfolio of selected customer, guide customers through onboarding and provide expert advisory services.
Present the service to customers and ensure that their expectations align with the service's scope.
Drive product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.
Complete initial assesment forms with customers.
Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported detections/incidents.
Organize and lead periodical call with customers.
Proactively inform customers about new releases, EOL updates, and other relevant information.
Carry out additional tasks according to the instructions provided by the manager in accordance with the activity of the department and the company.

REQUIREMENTS

Education:

Bachelor or Master Degree (completed IT-related education or equivalent qualification)

Experience:

3-4 years of work experience

Knowledge:

Theoretical and practical knowledge in the IT environment
Understanding of operating systems (Windows, macOS, Linux), network architecture and application software
High analytical skills and structured way of working

Language:

English B2, Italian native

Communication:

Very good verbal and written communication

Primary location

Milan

Additional locations

Time type

Full time

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FAQs About Technical Account Manager Jobs at ESET

What is the work location for this position at ESET?

This job at ESET is located in Milan, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ESET?

Employer has not shared pay details for this role.

What employment applies to this position at ESET?

ESET lists this role as a Full-time position.

What experience level is required for this role at ESET?

ESET is looking for a candidate with "Director" experience level.

What benefits are offered by ESET for this role?

ESET offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ESET?

You can apply for this role at ESET either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.