Technical Account Manager

ICE ConsultingMilpitas, CA

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Remote

Option for remote

Benefits

Paid Vacation

Career Development

Health & Wellness Programs

Job Description

About ICE Consulting:

ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company.

Position Overview:

As an Technical Account Manager at ICE Consulting, you will be instrumental in developing and nurturing strong relationships with our clients. Your primary responsibility will be to understand clients' IT needs and manage their technical support requirements effectively. This role requires a blend of technical expertise, customer service excellence, and the ability to analyze data and implement strategic solutions. You will coordinate with internal engineering teams to ensure that our clients' IT infrastructures are secure and efficient, serving as the point of contact for all technical inquiries.

Requirements

Key Qualifications:

6-11 years of experience in IT management or as a technical account manager, ideally with a focus on consulting within the Managed Service Provider (MSP) space.
Bachelor's Degree in Computer Science or a related field, or equivalent experience.
Strong IT background with proven experience in relevant technologies and systems.
Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks).
In-depth knowledge of technical management, system analysis, and computer hardware/software systems.
Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook.
Excellent organizational skills and the ability to multitask and prioritize in a fast-paced environment.
Strong decision-making skills, initiative, and a positive attitude.
High attention to detail and accuracy in all aspects of work.
Exceptional communication skills with a focus on delivering outstanding customer service.
A collaborative mindset, working effectively with clients, vendors, and internal teams.
Ability to perform well under pressure while maintaining professional interactions with clients.

Preferred Qualifications:

Proven track record of successfully building and maintaining client relationships.
Experience with data management, CRM, Cloud, or Digital projects.
Able to thrive in ambiguous environments with adaptability.
Experience in regulated industries, such as Financial Services, Healthcare, or Life Sciences, is a plus.

Join us at ICE Consulting and make a meaningful impact by enhancing our clients’ IT experiences!

Benefits

401(k) with company match
Paid holidays
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (401k, IRA)
Paid Vacation Time
Training & Development
Work-From-Home Option
Wellness Resources

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Technical Account Manager Jobs at ICE Consulting

What is the work location for this position at ICE Consulting?

This job at ICE Consulting is located in Milpitas, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ICE Consulting?

Employer has not shared pay details for this role.

What employment applies to this position at ICE Consulting?

ICE Consulting lists this role as a Full-time position.

What experience level is required for this role at ICE Consulting?

ICE Consulting is looking for a candidate with "Senior-level" experience level.

Does ICE Consulting allow remote work for this role?

Yes, this position at ICE Consulting supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by ICE Consulting for this role?

ICE Consulting offers following benefits: Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ICE Consulting?

You can apply for this role at ICE Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.