Technical Account Manager
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Overview
Remote
On-site
Compensation
$30-$39/hour
Job Description
JOB TITLE: Technical Account Manager LOCATION: Remote PAY RANGE: $30 - $38/hr. DURATION: Through 07/31/2026 TOP 3 SKILLS:
- 7+ years of experience in consultative, development, customer support, and/or related roles within marketing technology environments.
- Strong technical expertise with Adobe Experience Manager (AEM), Workfront, GenStudio, and enterprise technologies including Java, SQL, JavaScript, REST, XML, and web-server technologies.
- Excellent customer-facing, communication, presentation, and stakeholder management skills with experience engaging Director and VP-level executives.
- As large enterprises invest, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Experience Cloud solutions - Vast experience with Workfront and AEM.
- Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers.
- They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realisation.
- A person in this role possesses customer-facing and interpersonal skills that enables you to represent best within a customer’s ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — regarding tasks, projects, cases, standard methodologies, and prioritization.
- One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in solutions.
- Be a central point of contact while ensuring high levels of customer satisfaction
- Maintain regular communication with external and internal teams, managing expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Coordinate and drive efforts to optimise product performance and customer adoption
- Lead and guide customer through complex environment changes and upgrades
- Supervise the management of technical critical issues and customer concerns
- Share proactive notifications and recommendations of upcoming releases and possible impact
- Lead customer check-ins and participate in quarterly business reviews
- Deliver proactive status updates, deliverables and guidelines
- Continually develop both technical and soft skills individually
- Bachelor’s Degree in related field of the technical industry or equivalent experience
- At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
- Very strong written and verbal communication skills in English a must, other languages would be advantageous
- Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
- Demonstrable ability to adapt to new technologies and learn quickly
- Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
- Technical experience and familiarity with the following solutions: Adobe Experience Manager (AEM), GenStudio and Workfront.
- Bachelor’s Degree in related field of the technical industry or equivalent experience
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FAQs About Technical Account Manager Jobs at Ursus, Inc.
What is the work location for this position at Ursus, Inc.?
This job at Ursus, Inc. is located in Lehi, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ursus, Inc.?
Candidates can expect a pay range of $30–$38.73 per hour for this role.
What employment applies to this position at Ursus, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Ursus, Inc.?
You can apply for this role at Ursus, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.