Technical And Software Support Specialist
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$70,000-$80,000/year
Job Description
What you'll do
- Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
- Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
- Help resolve technical issues: user connection issues, Rublon MFA, manage hosted Active Directory, Manage password self-service portal, RDP connections.
- Identify when software or technical issues should be escalated to development and provide clear supporting details.
- Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we're looking for
- Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
- Some knowledge of AP and payroll processes, human resource management workflows.
- Excellent interpersonal, customer service and written and oral communication skills
- Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
- Strong work ethic and self-starter, ability to work independently and as a team player.
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Positive, professional, and solutions-oriented approach
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships/Team Player
- Technical Oriented and Adaptability
Required Qualifications:
- Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
- Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
- Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
- Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
- General experience in accounts payable, HR/payroll systems support
- Some basic accounting knowledge
- Creating training videos
- Updating User Guides
- Accounting knowledge will set a candidate apart
Salary: $70,000 - $80,000 USD per year.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Technical And Software Support Specialist Jobs at Harris Computer Systems
What is the work location for this position at Harris Computer Systems?
This job at Harris Computer Systems is located in Pennsylvania, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Harris Computer Systems?
Candidates can expect a pay range of $70,000 and $80,000 per year.
What employment applies to this position at Harris Computer Systems?
Harris Computer Systems lists this role as a Full-time position.
What experience level is required for this role at Harris Computer Systems?
Harris Computer Systems is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Harris Computer Systems?
You can apply for this role at Harris Computer Systems either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.