Technical Customer Service Specialist

Build a Stable, Professional Career Using Your Technical Knowledge

Are you technically minded, detail-oriented, and enjoy helping people solve problems—without the physical demands, unpredictable hours, or fieldwork lifestyle?

We are a global leader in sustainable thermal comfort solutions and are expanding our Technical Customer Support Team in Providence, RI as part of a major U.S. growth initiative launching in 2026. This role is ideal for someone who enjoys troubleshooting, communication, and technology in a structured, professional environment.

This is a desk-based technical support role that values clear communication, organization, and strong problem-solving skills just as much as technical understanding.

Why Join Us

We are committed to innovation, sustainability, and long-term career development. With a major joint venture launching in 2026, this is a unique opportunity to join during a pivotal growth phase and build a future in technical support leadership, specialization, or training.

Why This Role Stands Out

• Consistent Monday–Friday schedule (no nights, weekends, or on-call)
• Modern, professional office environment
• Hybrid flexibility after training
• Apply technical knowledge without physical strain
• Strong onboarding, training, and long-term career paths
• Collaborative, respectful team culture

The Role

As a Technical Customer Support Specialist, you’ll act as a knowledgeable and dependable resource for contractors, installers, and customers. You’ll guide them through system troubleshooting, setup, and product questions in a calm, solutions-focused way.

This role blends technical understanding with customer communication, making it ideal for individuals who enjoy helping others feel confident and supported.

What You’ll Do

• Provide technical support via phone, video, chat, and email
• Troubleshoot HVAC, hydronic, and electric water heating systems
• Assist with smart technology setup, including WiFi and app connectivity
• Support installers remotely, occasionally through live video
• Accurately document cases and solutions in a CRM system
• Interpret product manuals, specifications, and warranty details
• Communicate clearly and professionally in a fast-paced environment
• Collaborate closely with a supportive, high-performing team

What We’re Looking For

We’re seeking someone with technical exposure or a strong aptitude for troubleshooting—paired with excellent communication skills and comfort using technology.

Successful candidates tend to be:

• Organized and detail-oriented
• Calm, patient, and solutions-focused
• Confident explaining technical concepts clearly
• Comfortable working with systems, software, and documentation
• Curious and eager to continue learning

Experience may come from HVAC, plumbing, hydronics, technical support, customer support in a technical setting, or related hands-on or office-based roles.

Schedule & Work Model

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM (phones begin at 8:30 AM)
• Work model: Onsite during training, hybrid eligibility after acclimation

Work Environment

Our Providence office features a bright, open-concept layout with floor-to-ceiling windows, sky deck access, a fully stocked cafeteria, and a welcoming team culture. Headset-enabled mobility allows flexibility and comfort throughout the day.

We are committed to creating an inclusive and welcoming workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.