Technical Customer Specialist
SoloPoint Solutions, Inc.Milwaukee, WI
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Job Description
Qualifications:
- High school diploma or GED; 2 years of technical school preferred
- Minimum of 3+ years of basic customer service and/or order/data entry experience (relevant technical experience will be considered)
- Working knowledge of Microsoft Suite including Word, Excel, Outlook, and PowerPoint
- Ability to read and interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Strong communication skills and ability to work collaboratively with cross-functional teams
- Attention to detail and ability to maintain accurate customer records and documentation
Responsibilities:
- Answer customer phone calls and develop technical quotations for brushes, brush holders, and molded brushes for end users, distributors, and OEM customers
- Respond to customer concerns, issues, and questions, and enter, route, and expedite orders to ensure timely delivery
- Act as subject matter specialist to help customers identify the right product and receive samples using measuring tools to gather dimensions
- Work with design and production teams to communicate customer needs, identify feasible solutions, and perform technical product costing and pricing
- Enter data into company database including master maintenance, customer documentation, and application database, and learn company part numbering system and search tools
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FAQs About Technical Customer Specialist Jobs at SoloPoint Solutions, Inc.
What is the work location for this position at SoloPoint Solutions, Inc.?
This job at SoloPoint Solutions, Inc. is located in Milwaukee, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at SoloPoint Solutions, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at SoloPoint Solutions, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at SoloPoint Solutions, Inc.?
You can apply for this role at SoloPoint Solutions, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.