Technical Customer Success Manager

DreamdataNew York, NY

$110,000 - $130,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Compensation

$110,000-$130,000/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

About Dreamdata:

Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts directly to real revenue - solving a complex problem that has plagued the industry for years.

Founded in 2019 by ex-Trustpilot (TRST:LSE) product and engineering leaders, Dreamdata was born from a real-world need, building the platform they always wished they'd had.

We have achieved strong product-market fit and have driven triple-digit YoY growth. This momentum is now backed by a recent $55MM Series B funding round that’s fueling our continued global scale-up.

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for!

This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise.

Requirements

Ideal candidates will have:

5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
A proven track record of driving results for your customers and your company
A strategic approach to customer management, with strong business acumen
Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
Entrepreneurial mindset. You will have to wear many hats, all while operating independently
SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage.
This is a hybrid role, in office at our Manhattan location (near MSG) Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.

Benefits

Base Salary of $110,000-$130,000 with Customer Retention Bonus up to $30,000+

Health/Dental/Vision Insurance 100% Covered
Equity

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FAQs About Technical Customer Success Manager Jobs at Dreamdata

What is the work location for this position at Dreamdata?

This job at Dreamdata is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Dreamdata?

Candidates can expect a pay range of $110,000 and $130,000 per year.

What employment applies to this position at Dreamdata?

Dreamdata lists this role as a Full-time position.

What experience level is required for this role at Dreamdata?

Dreamdata is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Dreamdata for this role?

Dreamdata offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Dreamdata?

You can apply for this role at Dreamdata either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.