Technical Customer Support Specialist - Fixed Term (6 months)

As a Technical Customer Support Specialist at SalesRabbit, you will help our customers succeed by resolving support issues quickly, clearly, and with empathy. You will be the go-to problem solver for our customers, supporting them through phone, email, and chat, documenting and troubleshooting issues across our mobile and web platforms, and escalating effectively when needed. 

• This is a full-time, fixed-term (6-month) Customer Support Tier 1 role 
• Top performers will be considered for regular full-time roles based on business need and performance.
• You'll get structured onboarding, hands-on product training, and clear performance expectations from week 1.

Who We Are:

SalesRabbit is the operating system for field sales and roofing contractors. We replace the chaos of manual tracking with an end-to-end production-to-payment system that handles everything from the first website click to the final invoice. Our software combines online lead creation, field territory management, instant estimates, and a roofing-specific CRM.With our headquarters in Lehi, Utah, a RoofLink office in Round Rock, Texas, and a growing team of over 100, we are building an AI-native product organization. We use automation to turn messy field data into clear operational leverage. We give business owners the visibility they need to scale, and reps the tools they need to close deals faster.

The Secret to Our Success:

We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you'd expect from a high-growth SaaS company.

To be a good fit for SalesRabbit, you should:

• Have a strong sense of curiosity and enjoy improving processes
• Be both humble and confident, comfortable learning and taking feedback
• Thrive in a fast-moving, high-growth environment
• Care about customers and helping them succeed
• Be willing to roll up your sleeves and help wherever needed
• Bring high character, reliability, and a team-first mindset

You'll do well in this role if you have:

• Experience in a customer-facing environment (call center, help desk, retail, hospitality, or similar)
• Strong written and verbal communication skills (this role is communication-heavy)
• High reliability and follow-through (strong ownership, consistency, responsiveness, the ability to keep commitments in a fast-moving support environment)
• Technical proficiency navigating iOS, Android, and web applications
• A methodical approach to problem solving

Responsibilities of the role:

• Provide support to customers via phone, email, and chat with empathy, clarity, and professionalism
• Troubleshoot issues across mobile (iOS/Android) and web, using a consistent and methodical approach
• Ask strong discovery questions to understand the customer's workflow, symptoms, and desired outcome
• Document issues clearly, including what the customer is experiencing, what you tried, and what should happen next
• Share accurate, confidence-building ticket updates that set expectations without overpromising
• Escalate issues appropriately, including clear context and reproduction steps when possible
• Identify trends and recurring issues, and share insights to reduce repeat problems
• Support a disciplined, reliable support function by following defined processes and maintaining schedule adherence
• Participate in training and coaching during onboarding to ramp quickly and contribute consistently

Pay Type: hourly/non-exempt

SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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