Technical Helpdesk Support

ObjectstreamOklahoma City, OK

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Paid Vacation

Job Description

Objectstream is an award-winning small business supporting the Federal Aviation Administration (FAA) for last 15 years. We offer a competitive benefits package to our employees which includes: M/D/V, matching 401k, and other benefits. The passion and dedication of Objectstream employees is what has supported the growth and success of our company. We develop strong, dedicated, unified teams committed to our core value.

Job Description:

This position supports the FAA's Technical Operations Services under the Air Traffic Organization. The candidate will provide technical helpdesk support for a suite of enterprise applications.

Job Duties:

Answer incoming emails and phone calls into the enterprise helpdesk.
Open and track the helpdesk tickets in Jira ticketing system.
Conduct triage and initial diagnosis of the reported issue.
Work with different application and infrastructure teams to identify and resolve the root cause of the reported issues.
Participate in the morning stand-up meetings to report the days progress and any issues that need to be handled at the management level.
Provides inputs to improving the helpdesk processes.
Complete documentation to build on the Helpdesk Knowledge Base.

Qualifications:

HS Diploma
Minimum 6 years of relevant experience
Expert verbal and written communication skills are critical and essential
Ability to work effectively with others by applying interpersonal skills in the work environment.
Attention to details
Web Application Administration experience
Strong Linux (Redhat/CentOS/Debian) experience with command-line and GUI
Windows Server and Active Directory experience
Experience with Atlassian suite of products, especially JIRA and Confluence
Experience working with VMWare, Elastic, Prometheus, and Grafana is desired.

Objectstream is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

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FAQs About Technical Helpdesk Support Jobs at Objectstream

What is the work location for this position at Objectstream?

This job at Objectstream is located in Oklahoma City, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Objectstream?

Employer has not shared pay details for this role.

What employment applies to this position at Objectstream?

Objectstream lists this role as a Full-time position.

What experience level is required for this role at Objectstream?

Objectstream is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Objectstream for this role?

Objectstream offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Objectstream?

You can apply for this role at Objectstream either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.