Technical Lead

Keybank National AssociationAlbany, NY

$96,000 - $181,000 / year

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Director

Remote

Hybrid remote

Compensation

$96,000-$181,000/year

Job Description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Department: Contact Center Technology

Experience: 8+ years

Employment Type: Full-Time

About the Role

KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development.

The Technical Lead partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable self‑service voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.

Key Responsibilities

Lead solution architecture and technical design for IVR and voice bot initiatives.
Design and develop Node.js / TypeScript microservices aligned to cloud‑native and low‑latency voice requirements.
Own end‑to‑end delivery for complex features, from design through production.
Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
Collaborate across the contact center technology ecosystem to support call routing, self‑service, and agent handoff scenarios.
Establish and enforce engineering standards, including code quality, testing, and deployment practices.
Perform code reviews and mentor engineers, raising the overall technical bar.
Apply SRE principles to ensure observability, resiliency, and production readiness.
Ensure solutions comply with security and regulatory requirements (PII / PCI).

Required Skills & Qualifications

8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
Strong, hands-on experience with Node.js / TypeScript.
Proven experience designing and delivering cloud‑native solutions on GCP.
Solid understanding of microservices architecture, APIs, and distributed systems.
Hands‑on Kubernetes experience, including GKE cluster setup and platform operations.
Experience with IVR, voice bots, or contact center technologies.
Strong collaboration skills across engineering, product, and operations teams.
Excellent technical judgment, communication, and problem‑solving skills.

Preferred Qualifications

Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
Knowledge of voice flows, call routing, containment, and agent escalation.
Experience working in regulated or financial services environments.
Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
Experience working in Agile delivery models at enterprise scale.
Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI‑assisted coding tools, prompts, and agent‑driven workflows.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/29/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Remote

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Technical Lead Jobs at Keybank National Association

What is the work location for this position at Keybank National Association?

This job at Keybank National Association is located in Albany, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Keybank National Association?

Candidates can expect a pay range of $96,000 and $181,000 per year.

What employment applies to this position at Keybank National Association?

Keybank National Association lists this role as a Full-time position.

What experience level is required for this role at Keybank National Association?

Keybank National Association is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Keybank National Association?

You can apply for this role at Keybank National Association either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.