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Technical Manufacturing Customer Service

The Gund CompanyBreckenridge Hills, MO

$25+ / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$25+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Description

The Gund Company has an immediate opening for a full time Technical Manufacturing Customer Service Representative to join our team!

Shift: Monday to Friday 8:00am to 4:30pm

Wage: $25+, depending on experience

Location: St. Louis, MO

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products, with 12 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Manufacturing Customer Service Representative to join our team.

Job Summary Technical Manufacturing Customer Service Representative

As Technical Manufacturing Customer Service Representative, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, this role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Job Responsibilities Technical Manufacturing Customer Service Representative

  • Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
  • Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
  • Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
  • Build relationships with TGC's customer base to fully understand the customer's requirements, communicate them to our production and sales team.
  • Manage customer inventory requirement through use of Purchase Requisition Process.
  • Other duties as assigned.

Requirements

  • High school graduate reading, communication, math and problem-solving skills
  • 2+ years customer service experience.
  • Flexibility to work overtime and adjust to emergency production needs.

Preferred

  • Previous experience in manufacturing environment
  • College degree in business or equivalent with formal training preferred
  • Familiarity with reading and interpreting technical drawings
  • Proficiency with Windows based software including Microsoft Office Applications

Benefits

  • Paid Time Off (PTO), Paid holidays, and a comprehensive benefits package (Health, Dental, Vision, Life, Disability)
  • 401K plan with a 50% employer match and Employee Stock Ownership plan (ESOP)
  • Ongoing training and development programs

Join a company that values your contribution and invests in your future.

Apply today to start your career with The Gund Company.

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the position.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.

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FAQs About Technical Manufacturing Customer Service Jobs at The Gund Company

What is the work location for this position at The Gund Company?
This job at The Gund Company is located in Breckenridge Hills, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Gund Company?
Candidates can expect a pay range of $25 (per hour).
What employment applies to this position at The Gund Company?
The Gund Company lists this role as a Full-time position.
What experience level is required for this role at The Gund Company?
The Gund Company is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The Gund Company for this role?
The Gund Company offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The Gund Company?
You can apply for this role at The Gund Company either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.