Technical Program Manager
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Overview
Compensation
$75-$80/hour
Job Description
Technical Program ManagerJob Number: 26-00661
Use your skills where innovative technology solutions begin. ECLARO is looking for a Technical Program Manager for our client in Menlo Park, CA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!Position Overview: - Highly skilled Technical Program Manager (TPM) to lead the planning, sourcing, design, and delivery of enterprise connectivity solutions across a global network footprint.
- This role is responsible for managing end-to-end circuit lifecycle operations, driving carrier engagement, ensuring network reliability and redundancy, and aligning connectivity initiatives with organizational objectives.
- Carrier Sourcing & Vendor Management:
- Partner with telecommunications carriers to source and secure lit fiber services (Ethernet, wavelength, DIA) aligned with routing, latency, and redundancy requirements
- Evaluate carrier proposals against technical standards, diversity requirements, and delivery timelines
- Manage vendor performance across multiple carriers and geographies
- Lead supplier communications to define circuit requirements, milestones, and expectations
- Organize and facilitate regular vendor business reviews and performance evaluations
- Identify opportunities to reduce operational costs and improve procurement efficiency
- Network Design, Path Analysis & Optimization:
- Analyze KMZ files and network designs (e.g., Google Earth) to validate physical routing and diversity requirements
- Recommend routing improvements to eliminate single points of failure and enhance reliability
- Design and implement Ethernet-over-wave solutions aligned with industry standards and best practices
- Ensure network designs support scalability, redundancy, and long-term capacity planning
- Maintain detailed documentation of circuit paths, diversity groups, and network architecture
- Circuit Delivery & Program Management:
- Lead end-to-end circuit delivery lifecycle: sourcing, ordering, provisioning, installation, testing, and turn-up
- Coordinate cross-functionally with Engineering, Data Center Operations, Planning, and external carriers
- Track all in-flight circuit orders, proactively managing risks, delays, and escalations
- Communicate risks and status updates across all phases of delivery milestones
- Oversee regional circuit provisioning efforts and TPM deliverables
- Manage outside plant (OSP) initiatives across internal and external stakeholders
- Commercial & Operational Process Management:
- Obtain and compare quotes for circuit orders; evaluate lateral build proposals based on technical and delivery criteria
- Submit contracts for internal approval (Legal/Business) and manage post-signature PO funding processes
- Ensure data integrity across internal systems (e.g., Gaudi) and maintain accurate documentation
- Develop and improve procurement workflows, tooling, and dashboards to enhance visibility and efficiency
- Ethernet Service & Technical Support:
- Serve as the technical point of contact for carriers on Ethernet services
- Ensure proper configuration, service handoff, and operational performance of circuits
- Troubleshoot and resolve carrier-related technical issues
- Collaborate with engineering teams to optimize service delivery and performance
- Performance Monitoring & Reporting:
- Monitor circuit performance across enterprise and data center networks
- Identify vendors or circuits falling outside SLA thresholds
- Produce performance reports highlighting availability, outage trends, and vendor comparisons
- Provide actionable insights and recommendations to improve network reliability
- Escalate chronic performance issues for vendor management action
- Testing, Validation & Documentation:
- Oversee testing of Ethernet handoffs, including performance and reliability validation
- Ensure all delivered services meet defined requirements, SLAs, and acceptance criteria
- Document test results and maintain comprehensive acceptance records
- Author and maintain internal documentation (e.g., knowledge base/Wiki pages) and provide regular program updates
- Proven experience in Technical Program Management AND Procurement within telecommunications and enterprise connectivity.
- Strong background in circuit provisioning, carrier services, and network infrastructure delivery
- Experience with path analysis tools (e.g., KMZ, Google Earth) and network design principles
- Ability to manage global projects across multiple vendors and regions
- Strong analytical, problem-solving, and stakeholder communication skills
- Experience with procurement processes, contracts, and vendor management
- Familiarity with network performance monitoring, SLA management, and reporting
- On-time and within-scope circuit delivery
- Improved network reliability and redundancy
- Reduced operational costs and improved procurement timelines
- Enhanced vendor performance and accountability
- Accurate documentation and data integrity across systems
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
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FAQs About Technical Program Manager Jobs at ECLARO
What is the work location for this position at ECLARO?
This job at ECLARO is located in Menlo Park, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ECLARO?
Candidates can expect a pay range of $75–$80 per hour for this role.
What employment applies to this position at ECLARO?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at ECLARO?
You can apply for this role at ECLARO either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.