Overview
Education
PMP
Career level
Director
Remote
On-site
Compensation
$56-$59/hour
Job Description
JOB ROLE- TECHNICAL PROGRAM MANAGER
Pay Rate : $56-$59/hr c2c
Duration : 6-12 months
Ex-Microsoft
Need Six month Colling off period
Location-Bellevue, WA
JD:
- Project Managers have a sharp business mind, strong business acumen and a proven ability to strategize and implement strategic program initiatives. They are responsible for understanding the Microsoft Customer Experience and Success [CE*S] business strategy and specific Digital Customer Success [DCS] initiatives in alignment with that strategy. They lead the project with direct responsibility for the end-to-end execution to achieve business outcomes. Project managers are highly skilled professionals with business and subject matter domain expertise who help organizations stay on schedule, on spec, and ultimately on an upward trajectory of success and growth. They are also motivated by the desire to optimize productivity and nurture project success from inception to completion
SKILLS & Experience:
- Global Enterprise Scale Program Management | PMP Certification
- Customer Experience | Customer Success Industry Experience | Management
- Strong communication skills: should be able communicate complex information to technical and non-technical stakeholders.
- Strong Written and verbal communication skills
- Interpersonal skills
- Teamworking | Collaboration skills
- Critical Thinking
- Analytical, Resourceful Problem Solver
- Self-Starter
- Digital Automation Technologies | CX Platforms
- Power Platform, App Studio | Functional Knowledge
- Power BI, ADO, VSO, Microsoft Excel, PPT
JOB RESPONSIBILITIES
- Acquire and continuously maintain knowledge of Microsofts Customer Experience and Success priorities and objectives in alignment with and advancement of DCS project goals and objectives
- Participate and contribute to Digital Customer Success Strategy definition with primary responsibility for execution of stated strategy
- Manage metrics requirements with Principal PM, working closely with technical Team to explain the requirement, developing Tech specs and BRDs, reviewing the metrics deliverables before passing to PMs.
- Assist FTE Principal PM with metric requirements, Field Escalations, research, and development prioritization.
- Translate business requirements to work with technical team with proposed business scenarios solutions on agreement from stakeholders that aligns with the business strategy.
- Manage the Module deliverable with technical Lead to ensure module release on the required date, within the approved scope.
- In partnership with various metrics, actively manage assumptions, dependencies, risks, issues, and potential impacts, and facilitates the development of appropriate mitigation actions.
- Provide accurate, timely and fit for purpose programs and/or project status reports using established norms.
- Ability to organize and lead meetings with business and operational data owners
- Coordinate and communicate between business users, balancing requirements and resources to solve business problems
- Ability to build tabular and/or visualization reports as needed
- Work closely with technical team to document business processes
- Identify key dependencies and requirements needed from cross-functional teams to drive stated outcomes
- Work with other peers and stakeholders engaged in DCS programs to identify risks and opportunities within and across multiple projects.
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FAQs About Technical Program Manager Jobs at Infinity Outsourcing
What is the work location for this position at Infinity Outsourcing?
This job at Infinity Outsourcing is located in Bellevue, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Infinity Outsourcing?
Candidates can expect a pay range of $56–$59 per hour for this role.
What employment applies to this position at Infinity Outsourcing?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at Infinity Outsourcing?
Infinity Outsourcing is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position is PMP. Candidates with relevant qualifications or equivalent experience may also be considered.
What is the process to apply for this position at Infinity Outsourcing?
You can apply for this role at Infinity Outsourcing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.