Technical Program Manager - Security

This role is within our Security organization, which supports Cloud Security, Product Security, Enterprise Security, and Detection & Response. This organization partners with Product, Engineering, Privacy, GRC, IT, and Legal teams to ensure security best practices are applied to protect the company and Outreach customers.

The Role

Are you passionate about contributing to the success of a cybersecurity program through program management? We are seeking an experienced Technical Program Manager to join our Security 

Team. In this role you will drive security programs and execute security projects that will assist executing a strategy to improve security posture. You will provide operational support for cross-functional teams, such as engineering, product, privacy, and legal. You will translate complex technical, regulatory, and security requirements into structured programs, clear technical requirements, and measurable outcomes.

Location: We are open to remote.

Your Daily Adventures Will Include:

• Apply your technical understanding of Cybersecurity in a hand-on role, driving security programs and providing TPM support

• Coordinate and track services provided by the security team and assist with enforcement security requirements throughout the organization

• Assist with prioritizing work resulting from security findings, stakeholder requests, and strategic vision

• Work with capability owners and stakeholders to develop a roadmap, capacity planning, and delivery planning for the team

• Represent the Security organization on customer calls and talk about the Outreach platform and security processes

• Identify, assess, and manage security risks across projects and systems

• Manage dependencies across cross-functional teams and resolve blockers

• Track and report on security program status, metrics, and key performance indicators (KPIs) to stakeholders and leadership

• Manage demand intake, triage, and prioritization of Security service requests

• Define and manage dependencies on external teams to improve security posture by getting alignment on commitments

• Partner with Governance, Risk, and Compliance (GRC) team to provide evidence to auditors that demonstrate efficacy of security controls

Our Vision of You: 

• 5+ years of Cybersecurity experience in a Technical Program Manager in a fast-paced, SaaS software company.

• Understanding of cybersecurity principles, including Network Security, Cloud Security (AWS, Azure, or GCP), Application Security, Identity and Access Management (IAM)

• Experienced with service management and process engineering

• Successful at using a data-driven approach to track service performance and influence decision making

• Experience managing cross-functional, large-scale technical security programs, including the Security Vulnerability Program, Security Exceptions Program, and Bug Bounty Program

• Familiar with security tooling and system integrations 

• Experience leading an External Penetration Test end-to-end, by managing the vendor, defining and prioritizing the work, writing customer-facing reports, and having technical conversations with cross-functional teams to remediate the findings 

• Familiarity with security frameworks (e.g., NIST, ISO 27001, SOC 2)

• Excellent communication, organizational, and leadership skills