Technical Program Manager

ABOUT THIS POSITION

The Engineering function is responsible for all engineering activities within the firm to ensure that business objectives are met, including the design, development, and improvement of products, platforms, services, standards, and procedures across engineering disciplines. The Program Management area leads teams, typically cross-functional and technical, to achieve project and program goals. This role partners with engineering and technical stakeholders to plan, execute, monitor, and control initiatives, managing scope, resources, timelines, quality, risks, dependencies, and other constraints. The Program Management focus specializes in the delivery of significant technical initiatives such as infrastructure and cloud modernization, SaaS/platform enablement, systems and network engineering improvements, database and data-platform initiatives, automation, and operational maturity. This job family operates independently at the professional level, may provide work direction and technical leadership, and is differentiated by scope, complexity, technical depth, problem-solving, and collaboration.

WHAT YOU'LL DO

The Technical Program Manager is responsible for driving the successful delivery of complex technical programs with a primary focus on infrastructure, cloud and SaaS platforms, systems and network engineering, database services, and operational reliability. The role coordinates work across infrastructure and application stakeholders to ensure environments, platform capabilities, and operational processes are delivered predictably and meet service expectations.

Key responsibilities include building and managing integrated program plans; aligning roadmaps and dependencies across teams; and improving how infrastructure and platform work is planned, delivered, measured, and supported. While informed by security and compliance requirements, this role is not accountable for hands-on security engineering and instead ensures requirements are planned and integrated into delivery and operational practices.

• Lead end-to-end delivery of cross functional technical programs across cloud infrastructure, SaaS platforms, systems and network engineering, and database services ‑to‑end delivery of cross‑functional technical programs across cloud infrastructure, SaaS platforms, systems and network engineering, and database services

• Own and maintain program level roadmaps, ensuring priorities and dependencies are aligned across infrastructure, platform, and operations teams ‑level roadmaps, ensuring priorities and dependencies are aligned across infrastructure, platform, and operations teams

• Drive platform and environment readiness work (e.g., buildouts, upgrades, migrations) so engineering teams have reliable, scalable foundations to run on

• Coordinate cloud enablement and modernization efforts, including landing zones, connectivity, identity integrations, and standard platform patterns

• Partner with systems, network, and database teams to improve reliability, performance, capacity, and recoverability across critical services

• Establish and maintain integrated program plans, milestones, and dependency maps across multiple technical teams and vendors

• Proactively manage risks, constraints, and tradeoffs (scope, timelines, cost, and operational impact) and drive decisions to keep work moving

• Improve operational execution by driving automation and standardization efforts (e.g., infrastructure as code adoption, repeatable build/run practices, reduced manual work) ‑as‑code adoption, repeatable build/run practices, reduced manual work)

• Support incident and problem management follow-ups by driving root cause action plans, tracking remediation, and ensuring closure ‑management follow‑ups by driving root‑cause action plans, tracking remediation, and ensuring closure

• Prepare clear executive level updates that surface delivery progress, risks, operational impact, and decisions needed ‑level updates that surface delivery progress, risks, operational impact, and decisions needed

• Facilitate alignment between infrastructure/platform teams and application teams so dependencies are understood and delivery is coordinated-without owning application code deployments

WHAT YOU'LL NEED

• Strong understanding of infrastructure and cloud concepts (compute, storage, networking, identity, and SaaS integrations).

• Experience coordinating systems engineering, network engineering, and database initiatives (including SQL-based platforms).

• Familiarity with operational practices such as monitoring/observability, capacity planning, change management, and service reliability.

• Comfort working with automation and standardization approaches (scripting, configuration management, infrastructure-as-code concepts).

• Ability to translate technical work into clear plans, timelines, and stakeholder updates.

• Working knowledge of security and compliance requirements as they relate to infrastructure and platform delivery, without serving as the primary security owner.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.