Technical Program Manager II (Operations Manager)

JOB TITLE: Technical Program Manager II (Operations Manager) LOCATION: REMOTE or Mountain View, CA DURATION: 12 months PAY RANGE: $53 - $73/hr. Company: Our client is a unified analytics platform that helps organizations accelerate innovation by simplifying data engineering, machine learning, and analytics at scale. Job Description: We are seeking an experienced Operations Manager to build, scale, and manage operational processes for our Product & Engineering (R&D) teams and the end-to-end execution of our enterprise customer events (both virtual and in-person). In this role, you will bridge the gap between Product, Engineering, Field Account teams, and executive-level customers. You will run our product advisory forums, optimize feedback loops, track top-account feature requests, and ensure customer insights directly inform product roadmap planning. Key Responsibilities:

• Customer Forum & Event Operations: Manage end-to-end execution for both virtual customer forums and annual in-person executive events (day-long roadmap deep dives with top accounts). Handle logistics including invitations, registrations, attendee tracking, pre/post-event surveys, and real-time host support (travel not required)
• Feedback Loop & Feature Request Management: Build and maintain scalable workflows between Product, Engineering, and Account teams. Track top-account feature requests and ensure critical enterprise feedback is structured, prioritized, and incorporated into roadmap planning.
• Cross-Functional Program Execution: Proactively identify risks, clear operational blockers, track dependencies, and keep cross-functional teams aligned on critical milestones across multiple time zones.
• Process Optimization: Design, document, and rollout repeatable processes and workflows across the organization to improve collaboration between internal R&D teams and customer-facing teams.

What We Look For (Basic Qualifications):

• Experience: 5+ years of technical program management, project management, or operational experience within software or technology organizations.
• Education: Bachelor s degree in a technical field (or equivalent practical experience).
• Process & Execution: Proven track record of defining workflows, tracking cross-functional dependencies, identifying risks, and cascading processes across organizations.
• Technical & Tooling Skills: Familiarity with Jira (or equivalent workflow tools) and working knowledge of a programming/data language (SQL and/or Python preferred). Hands-on experience using AI tools and AI-assisted development ("vibe coding") to automate internal processes and boost day-to-day operational efficiency.
• Communication & Delivery: Strong stakeholder management skills with a proactive approach to anticipating issues and removing blockers.
• Work Schedule: Experience collaborating across multiple time zones within local working hours.

Preferred Qualifications:

• Master s or advanced degree in a technical or business discipline.
• Strong understanding of the B2B SaaS software development lifecycle and cloud-native infrastructure.
• Prior experience managing enterprise customer programs, Product Advisory Boards (PABs), or customer solutioning or onboarding

Must Have:

• AI Tools
• Executive Communications
• GSuite and Excel skills (maintaining complex spreadsheets and employing complex formulas)
• Project Management
• Stakeholder Management
• Vibe Coding
• Working knowledge of a programming language (SQL, Python, or equivalent)

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123