Technical Sales Account Manager

Location: Remote Office

Expected Travel: up to 50 %

Employment Type: Full-Time - Regular

Compensation Range: $130,000-140,000k OTE

AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.

Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation technology, delivering greater accuracy, performance, and confidence in procedures where precision is critical. Since 1981, we've partnered with leading OEMs and research institutes to push the boundaries of surgical navigation. Our optical and electromagnetic technologies are trusted in procedures ranging from orthopedics and spine surgery to cardiac interventions and radiation therapy.

Whether you're designing systems, supporting customers, or enabling the teams behind them, your work matters. It brings clarity to healthcare and helps improve outcomes for patients around the world.

THE IMPACT YOU'LL MAKE:

The Technical Sales Account Manager (internally known as the Business Manager) is responsible for owning and growing OEM customer relationships while building a strong, forward-looking pipeline within a defined market segment. This role leads account and market strategy, commercial negotiations, and long-term customer value creation.

The Technical Sales Account Manager (internally known as the Business Manager) actively penetrates existing OEM accounts to identify, qualify, and advance new programs, platforms, and projects, while selectively engaging emerging and smaller OEM customers to seed future growth.

This position emphasizes strategic partnerships, supported by dedicated internal teams responsible for transactional execution, forecasting mechanics, and technical integration.

This role is suited for an experienced sales professional with a proven track record of expanding complex OEM accounts and converting early-stage opportunities into long-term business.

HOW YOU'LL CONTRIBUTE:

• Own the commercial performance of a defined market segment, including revenue growth, retention, and pipeline health
• Lead strategic OEM customer relationships with multi-level stakeholder engagement
• Proactively identify and develop new opportunities within existing and targeted OEM accounts
• Qualify early-stage opportunities by assessing technical fit, commercial potential, timing, and strategic alignment
• Identify, shape, and advance new OEM development programs, projects, and long-term initiatives
• Drive account penetration and expansion through structured QBRs, scorecards, and account planning
• Set pricing direction and be involved in commercial negotiations and contract discussions
• Engage selectively with emerging OEM customers to evaluate strategic fit and long-term growth potential
• Partner with internal teams by providing market insight and actively managing pipeline from opportunity identification through development, supporting accurate forecasting
• Collaborate cross-functionally to support successful customer engagement and execution

EDUCATION AND PROFESSIONAL QUALIFICATIONS:

• Bachelor's degree in business, engineering, science, or a related field
• 5+ years of experience in B2B sales experience, supporting technically complex, engineering-led products or solutions, ideally OEM or manufacturing-driven environments
• Direct experience in medical device OEM environments is strongly preferred, particularly where products are designed into regulated systems.
• Demonstrated experience identifying, qualifying, and advancing opportunities within complex OEM or technical sales environments
• Proven experience in pricing discussions and commercial negotiations
• Comfortable building credibility and rapport with technically sophisticated customers
• Strong relationship-building and communication skills
• Experience using CRM tools such as Salesforce

THE BENEFITS OF JOINING OUR TEAM

• A comprehensive benefits package that supports your health and well-being.
• Company-wide bonus program and regular salary reviews.
• Competitive pay with a 4% 401k match to help you plan for the future.
• Employee Stock Purchase Plan offering discounted company shares to help you invest in and benefit from our growth.
• Three weeks of vacation start, plus a paid holiday shutdown in December to recharge before the New Year!
• Professional and personal development support designed to foster your continuous growth and career advancement.
• Part of a growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.

If you're looking to join a collaborative and curious team-guided by integrity, bold thinking, and a commitment to doing things right-this could be the team for you. We believe in supporting one another and working together to find creative solutions. You'll be surrounded by people who are passionate about what they do and driven by work that truly makes a difference.

If this sounds like the right fit for you, we invite you to apply online and introduce yourself.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

We thank all candidates for their interest in joining NDI; however, only candidates invited for an interview will be contacted. Agency calls will not be accepted. For more information about NDI and this position, please visit our website: www.ndigital.com.