Technical Service Coordinator

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

LOCATION: Eden Prairie, MN / (open to Remote)

The Technical Services Coordinator is part of the Stratasys call center and is responsible for handling and monitoring Field Service onsite call activity and providing support and guidance to Stratasys field engineers, internal departments and external customers and distributors.

Responsibilities:

• Manage all incoming field service cases from start to completion
• Monitor spare part timing alignment and manage parts logistics for service visits
• Oversee all scheduling of field services representatives to customer sites including prioritizing site visits, scheduling to warranty and maintenance contract status, and resolving scheduling conflicts
• Handle calls and case dispatch, supplying quick response to dispatched cases and communications
• Provide accurate information through data entry into Customer Relationship Management (CRM) database and Inventory Control database
• Perform and coordinate special projects as assigned by the manager of the service department
• Additional duties may include maintenance contract sales and administration, generating data summary reports and other administrative assignments as determined

MINIMUM QUALIFICATIONS:

• Two year technical degree in an electrical field or equivalent (i.e, Vo-tech, ASEE, or military) plus technical background
• 2+ years of experience in a customer service role
• 2+ years experience in field support dispatching or has had specific training to function in this role
• 2+ years logistics administration experience

PREFERRED QUALIFICATIONS:

• Computer productivity software knowledge - Microsoft Office especially MS Excel, CAD/CAM applications and database applications
• Ability to resolve technical issues while maintaining a good working relationship with internal and external customers is required
• Effective written and oral communication skills. Incumbent will work directly with employees, managers, executives, distributors and customers
• The position requires ongoing interaction with Stratasys customers. The incumbent's decisions will affect the relationship between Stratasys and our customers
• Creativity and the willingness to gain an understanding of rapid prototyping applications are desired
• Ability to take initiative, maintain a positive attitude, be self-motivated and work effectively on projects with minimal direct supervision
• Perform and coordinate special projects as prescribed by the management of the service department
• Comfortable with conflict resolution as with dealing with customers who are upset over an equipment issue
• Willingness and ability to work on both individual and team projects is required
• Must possess a high level of attention to details

TRAVEL REQUIRED: 5% or less

We believe our people are the heart of our success. That's why we've designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.

For this position, the typical annual starting base salary is from $50,000- $65,000 base salary, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.

What you will be part of:

• Company Overview - https://www.stratasys.com/en/about-us/history/
• Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
• Our Sustainability "3D Printing a Better Tomorrow" - https://www.stratasys.com/en/about-us/sustainability/
• Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
• Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here

Nearest Major Market: Minneapolis