Technical Service Manager, Fresh Dairy & Cheese - Ny/Pa

Interested in a career that matters?

At Novonesis, we're passionate about using science to help feed a growing world in a sustainable and efficient way. Our Dairy Sales and Technical Service team supports customers across North America with deep expertise, collaborative problem‑solving, and a consultative approach to selling food culture and enzyme solutions. The team includes account managers, technical service managers, and sales leadership working closely together to help dairy producers succeed.

The Role & Your Impact

As Technical Service Manager - NY/PA, you will be a key technical partner to our cheese and fresh dairy customers. You will support customer retention and site optimization while collaborating closely with Account Managers and technical colleagues across North America.

Your impact will include:

• Enabling business retention and customer maintenance through proactive technical service and optimization activities

• Acting as a trusted technical advisor to customers, solving complex production challenges

• Supporting trials, data analysis, and technical reporting that drive customer value and growth

• Contributing technical expertise across North American regions as time allows

This role combines hands‑on plant work with analytical problem‑solving and strong collaboration across commercial, technical, and innovation teams.

What You'll Need to Be Successful

• 5+ years of experience in cheese and fresh dairy manufacturing

• In‑plant dairy production experience (required) with strong knowledge of plant operations

• Bachelor's degree in Dairy Science, Food Science, Biology, Microbiology, Chemistry, or a similar field

• Ability to conduct statistical analysis and translate data into practical process improvements

• Strong analytical thinking, curiosity, and problem‑solving skills

• Ability to work independently with minimal supervision while collaborating across teams

Additional Skills & Interests We Value

• Experience with technical trials, troubleshooting, and plant audits

• Comfort working with multiple internal and external stakeholders

• Curiosity and motivation to explore new solutions and innovations in dairy production

• Project focus with the ability to drive initiatives from analysis to execution

What We Offer

• A role with real impact in supporting sustainable food production

• Collaboration with knowledgeable colleagues across sales, technical service, R&D, and innovation

• Opportunities for continuous learning and professional development

• A culture that values curiosity, teamwork, and practical problem‑solving

Ways of Working

• Fully remote role, based in Upstate NY or PA (Pittsburgh area)

• Approximately 60% travel, depending on customer needs

• Regular work in dairy & cheese manufacturing plant environments

• Valid driver's license and ability to meet travel requirements are required

Compensation & Benefits

• Base salary: USD $110,000 - $120,000

• Target bonus: 10%

• 401(k) with up to a 9% company contribution

• Minimum of 3 weeks vacation plus 12 holidays and 2 weeks of Wellness Time

• Health, Dental, Vision & Life insurance

• Healthcare savings account option

• Employee assistance program

• Parental leave

• Tuition reimbursement

• All benefits begin on your first day

Relevant Information

• Application deadline: June 1, 2026

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings

If this position isn't the right fit, you may still find other opportunities with us. You're welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career