Technical Support Analyst 4 (803055)
HCL Global Systems Inc.Petersburg, VA
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Overview
Remote
On-site
Job Description
Daily Duties Includes but not limited to: Determine the needs of the region for hardware, software, upcoming projects, and more. Communicate needs of the region to the IT Operations Center. Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center. Direct users to the appropriate source of help based on needs. Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues. Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice. Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc. Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and client when necessary. Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items. Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
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FAQs About Technical Support Analyst 4 (803055) Jobs at HCL Global Systems Inc.
What is the work location for this position at HCL Global Systems Inc.?
This job at HCL Global Systems Inc. is located in Petersburg, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at HCL Global Systems Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at HCL Global Systems Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
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