Technical Support Analyst Intern
Sunbird Software Inc.Sioux Falls, SD
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Entry-level
Remote
Remote
Job Description
Technical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
- Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
- Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
- Analyze, scrub and migrate data from current source to DCIM database.
- Develop and enhance documentation to enrich a customer’s experience.
- Assist with software testing when new features and fixes are completed by engineering team.
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
- Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
- Editing and working with AutoCAD and Visio drawings.
- Create and/or edit models under supervision.
- Data center surveys and audits
REQUIREMENTS/QUALIFICATIONS
- Associates degree in a technical discipline or equivalent experience.
- One year experience providing customer support for a technical environment.
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of:
- Computer hardware (rack servers, PDUs, and cabling)
- Windows 7 / Windows 10
- MS Excel xls/csv file creation
- Ability to work flexible hours with the possibility of travel up to 10%.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required.
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
DESIRED SOFTWARE SKILLS/KNOWLEDGE
- Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
- Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
- General database SQL knowledge
Sunbird is an EEO/AA/ADA/Veterans employer.Job Type: Full-timeWHY SUNBIRD?
- We are all about delighting our clients and live/breathe the end client/user experience
- We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
- We have amazing PTO Policy that allows you to take care of yourself and your family
- We offer medical, dental, vision and life insurance to eligible employees
- We believe in collaboration, teamwork, creativity and taking initiative
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
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FAQs About Technical Support Analyst Intern Jobs at Sunbird Software Inc.
What is the work location for this position at Sunbird Software Inc.?
This job at Sunbird Software Inc. is located in Sioux Falls, SD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sunbird Software Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Sunbird Software Inc.?
Sunbird Software Inc. lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Sunbird Software Inc.?
Sunbird Software Inc. is looking for a candidate with "Entry-level" experience level.
Does Sunbird Software Inc. allow remote work for this role?
Yes, this position at Sunbird Software Inc. supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Sunbird Software Inc.?
You can apply for this role at Sunbird Software Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.