Technical Support & Service Technician

The Technical Support & Service Technician primarily performs troubleshooting, repairs, and support of transcutaneous blood gas monitoring systems and medical respiratory devices.  The ideal candidate will primarily work with customers, territory managers and cross functional departments within the organization to ensure the highest quality of customer satisfaction.

Key Responsibilities:

• Provide service and repair on all Sentec and Percussionaire products including replacing and/or repairing required components.
• Troubleshoot, calibrate, test and perform routine and complex repairs on returned medical devices.
• Provide technical support to internal and external customers via phone, teleconference, or email.
• Organize, test and update medical devices, install and replace hardware and software upgrades.
• Log any formal customer complaints and incoming customer calls/emails in the quality management system (QMS) for traceability and to identify failure trends.

Requirements

• Bachelor’s degree or equivalent experience required. Preferred in electronics, mechanical engineering, or biomedical equipment technology.

• Minimum of 3-5 years of experience working in a technical support and/or service repair position required; preferably within the medical device field.
• Experience with ERP systems, specifically Oracle Netsuite preferred.
• Experience with QMS systems, specifically Qualio or QT9 preferred.

Benefits

• Meaningful work in a rapidly growing company with opportunity for advancement
• Directly influence the quality of products and make a difference for patients worldwide
• Opportunities for professional and personal growth

Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.

By choosing a career at Sentec, you’re not just choosing a job – you’re embracing the chance to make a real impact, contributing to the development of innovative medical solutions that support the wellbeing of individuals worldwide. 

Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.