Technical Support & Manufacturing Technician
Overview
Remote
On-site
Compensation
$40-$40/hour
Job Description
Title: Technical Support & Manufacturing TechnicianLocation: Dover, NHHire Type: 12 Month- Contract to HireShift: Monday- Friday, 9-5pmCompensation: $40/hrBenefits: As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP)
Job Summary:
Seeking a Technical Support Specialist to provide hands-on equipment troubleshooting, testing, calibration, and repair for an established medical device manufacturer. In this role, you will assist customers with technical issues through phone, email, and remote support while working directly with electronic and electromechanical equipment. The ideal candidate has strong technical aptitude, excellent communication skills, and experience troubleshooting and repairing equipment. Medical device experience is preferred but not required, and hands-on training will be provided.
Skills:
- Experience troubleshooting electrical, electronic, mechanical, or electromechanical equipment
- Hands-on technical aptitude with equipment testing, diagnostics, calibration, and repair
- Strong computer proficiency and ability to learn technical software applications
- Ability to troubleshoot equipment issues and guide customers through technical solutions over the phone
- Strong analytical, problem-solving, and communication skills
- Experience with electronic test equipment such as oscilloscopes, signal generators, and DC power supplies preferred
- Medical device, electronics, calibration, or equipment maintenance experience preferred
Job Duties:
- Troubleshoot, test, calibrate, and repair medical devices and related equipment
- Provide technical assistance to customers via phone, email, and remote support software
- Diagnose electrical, mechanical, and electronic equipment issues and recommend appropriate solutions
- Guide customers through equipment operation, troubleshooting procedures, and technical problem resolution
- Utilize electronic test equipment, including oscilloscopes, signal generators, DC power supplies, and test fixtures
- Assist customers with software troubleshooting and remote equipment support
- Collaborate with Engineering, Quality, and internal technical teams to resolve equipment issues
- Follow established testing, calibration, troubleshooting, and repair procedures
- Develop product knowledge through hands-on training and ongoing technical learning
Qualifications:
- High school diploma or equivalent; associate's degree or technical training in Electronics, Electrical Technology, Biomedical Equipment Technology, or a related field preferred
- Basic electrical, mechanical, or electronic troubleshooting knowledge or experience
- Experience in electronics repair, calibration, equipment maintenance, or electromechanical troubleshooting preferred
- Medical device manufacturing or biomedical equipment experience is a plus
- Ability to read electrical schematics or circuit board diagrams preferred
- Familiarity with remote support tools such as TeamViewer, AeroAdmin, or Microsoft Teams beneficial
- Excellent written and verbal communication skills
- Ability to work independently, manage technical issues, and collaborate effectively with internal teams
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
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FAQs About Technical Support & Manufacturing Technician Jobs at Sterling Engineering, Inc.
What is the work location for this position at Sterling Engineering, Inc.?
This job at Sterling Engineering, Inc. is located in Dover, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sterling Engineering, Inc.?
Candidates can expect a pay range of $40–$40 per hour for this role.
What employment applies to this position at Sterling Engineering, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Sterling Engineering, Inc.?
You can apply for this role at Sterling Engineering, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.