Technical Support Engineer (Cloud / Application Support)
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Overview
Compensation
$55-$60/hour
Job Description
Request-ID:66228-1Title: Agiloft DeveloperLocations: Stamford, CT/RemoteDuration: 6 MonthsSalary Range: $55 - $60/Hour on W2 (Without Benefits).Applicants must be willing to work on W2.Role Descriptions:
- Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them.
- Follow all ticket SLA and notation departmental guidelines.
- Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.
- Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues.
- Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software
- Perform routine server installations and refresh following documentation to ensure maximum availability.
- Maintain accurate and detailed records of customer interactions, including support tickets and resolutions.
- Validate and escalate more complex technical issues to the appropriate teams
- A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues.
- Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks independently and as part of a team in a fast-paced environment.
- High attention to detail and organizational skills.
- Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn complex and wide-ranging programs.
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
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FAQs About Technical Support Engineer (Cloud / Application Support) Jobs at Artech LLC
What is the work location for this position at Artech LLC?
This job at Artech LLC is located in Stamford, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Artech LLC?
Candidates can expect a pay range of $55–$60 per hour for this role.
What employment applies to this position at Artech LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Artech LLC?
You can apply for this role at Artech LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.