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Technical Support Engineer

Five9India, TN
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Qualifications & Skills

  • Understand omni channel communication technologies and their role in the contact center
  • 2+ years of experience as a product support engineer
  • Good listening and comprehension skills
  • Quick on your feet while consultatively working with the end customer to implement the solution
  • A natural ability to dig in and resolve technical issues in structured manner
  • Have a commitment to excellence in taking care of our customers and expect the same from others
  • Windows operating systems, MS SQL, IIS
  • Hands-on experience on log analysis and troubleshooting
  • Familiarity with IP Networking, SQL, REST APIs, and Linux
  • Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
  • Previous experience with outbound contact center products is a plus.

Key Skills

  • Contact Center Outbound
  • API
  • Linux
  • SQL
  • AWS

Shift: Night Shift

Work mode: Work from office

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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FAQs About Technical Support Engineer Jobs at Five9

What is the work location for this position at Five9?
This job at Five9 is located in India, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Five9?
Employer has not shared pay details for this role.
What employment applies to this position at Five9?
Five9 lists this role as a Full-time position.
What experience level is required for this role at Five9?
Five9 is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Five9?
You can apply for this role at Five9 either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.