Technical Support Engineer - UX

IDR is seeking a Technical Support Engineer- UX to join one of our top clients for an opportunity in Santa Clara, California. This organization specializes in technology and platform services, focusing on delivering exceptional customer support for their enterprise solutions.

Position Overview for the Technical Support Engineer- UX:

• Manage and resolve complex issues related to the ServiceNow platform, ensuring customer satisfaction
• Collaborate with internal teams to support and improve platform functionality
• Serve as the last point of escalation within technical support, driving issues to resolution
• Provide proactive guidance and tactical engagement on critical platform issues
• Maintain technical expertise in assigned product areas and deliver training as needed

Requirements for the Technical Support Engineer- UX:

• 2+ years of professional work experience in a technical support or related role
• Experience with JavaScript, HTML, and CSS
• Proficiency in frontend browser debugging
• Ability to decode JSON strings using JavaScript
• Strong understanding of frontend vs. backend development concepts

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-HybridAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.