Technical Support Engineer

KION GroupSalt Lake City, UT

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction.

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial automation systems.

We offer:

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $X-Y at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

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Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

Tasks and Qualifications:

This is What you Will Do in This Role:

Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems.
Assist in the creation of support documentation and knowledge base articles.
Conduct training sessions for customers on software usage.
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours

What We Are Looking For:

Bachelor's Degree (Computer Science, Software Engineering, or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Experience with Oracle / MS SQL databases
Experience with Windows operating systems
Open to working with AI, preferably hands on experience.

Preferred Skills:

Material handling experience
Experience with Java, Golang, or Python
Customer Service experience

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FAQs About Technical Support Engineer Jobs at KION Group

What is the work location for this position at KION Group?

This job at KION Group is located in Salt Lake City, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at KION Group?

Employer has not shared pay details for this role.

What employment applies to this position at KION Group?

KION Group lists this role as a Full-time position.

What experience level is required for this role at KION Group?

KION Group is looking for a candidate with "Senior-level" experience level.

What benefits are offered by KION Group for this role?

KION Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at KION Group?

You can apply for this role at KION Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.