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Technical Support Rep I

ShentelWeston, WV
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:• Promote quality customer experience with honest and committed customer care. • Engage in real-time troubleshooting with customers to resolve technical issues. • Educate residential Shentel customers about the installation and use of products. • Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.We offer a great work environment and competitive total compensation package that includes:• World class 401(k) - up to 8% company contribution• Medical, dental, vision, and life insurance with company subsidies• Up to 3 weeks of PTO and up to 9 paid holidaysYou worked hard for the following:• Your reputation as a successful customer service professional who meets and exceeds goals• Your high school diploma or equivalent• One year of customer service or call center experienceWe are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.What are you waiting for? Come join Shentel's Technical Support Team!

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FAQs About Technical Support Rep I Jobs at Shentel

What is the work location for this position at Shentel?
This job at Shentel is located in Weston, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Shentel?
Employer has not shared pay details for this role.
What employment applies to this position at Shentel?
Shentel lists this role as a Full-time position.
What experience level is required for this role at Shentel?
Shentel is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Shentel for this role?
Shentel offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Shentel?
You can apply for this role at Shentel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.