Technical Support Representative

Innovativ Pharma, Inc.Lakeland, FL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Innovativ Pharma, Inc. is seeking a skilled and motivated Technical Support Representative to enhance our customer support team. Grounded in our mission to deliver innovative pharmaceuticals and healthcare products that improve patient outcomes, the Technical Support Representative will be instrumental in providing exceptional technical assistance to our clients and partners. This role involves troubleshooting and resolving product-related issues, guiding customers through technical queries, and ensuring that users have a seamless experience with our products. If you are passionate about technology and healthcare, and possess a knack for problem-solving, we invite you to join us in making a meaningful impact in the healthcare industry.

Responsibilities

Provide technical support to clients via phone, email, and chat by diagnosing issues and providing appropriate resolutions.
Assist customers in navigating our product features and functionalities, ensuring they achieve optimal use of our solutions.
Document incidents and service requests in detail, enabling accurate tracking of customer interactions.
Collaborate with the engineering and product development teams to provide feedback and assist in the enhancement of products based on customer experiences.
Conduct training sessions for customers on the use of products and troubleshooting basics.
Stay abreast of product updates, industry trends, and emerging technologies to provide the best support.
Maintain a positive attitude, ensuring a high level of customer satisfaction throughout the support process.

Requirements

High school diploma or equivalent; a degree in a technical or healthcare-related field is preferred.
Proven experience in a technical support role, ideally within the pharmaceutical or healthcare sectors.
Strong understanding of technical issues related to healthcare technology and pharma products.
Exceptional communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.
Proficiency in customer support software and tools, along with MS Office Suite.
Ability to work independently, manage time effectively, and prioritize multiple tasks.
Willingness to adapt and learn new technologies as they arise in the industry.

Benefits

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development

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FAQs About Technical Support Representative Jobs at Innovativ Pharma, Inc.

What is the work location for this position at Innovativ Pharma, Inc.?

This job at Innovativ Pharma, Inc. is located in Lakeland, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Innovativ Pharma, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Innovativ Pharma, Inc.?

Innovativ Pharma, Inc. lists this role as a Full-time position.

What experience level is required for this role at Innovativ Pharma, Inc.?

Innovativ Pharma, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Innovativ Pharma, Inc. for this role?

Innovativ Pharma, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Innovativ Pharma, Inc.?

You can apply for this role at Innovativ Pharma, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.