Technical Support Representative

IntelliPro Group Inc.Greensburg, PA

$30+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$30+/hour

Job Description

Position Title: Client SupportDuration: 3 Months + (Possible Temp to Perm)Pay Rate: $30 /hr on W2Location: Greensburg, PADescription:Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.Role Responsibilities:

Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements:

3 - 5 years of related work experience, or an equivalent combination of education and experience.
3 - 5 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.

Preferences (not required):

3-5 years technical experience a plus.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of MSOffice.

Intake Questionnaire1. Tell us about the project and day to day responsibilities for the contractor and the type of environment they will be working in.

Supporting local users at the Greensburg, PA facility with laptops, printers, warehouse Android devices.
Logging tickets for work performed.
Warehouse, Stock Yards and office cubicle environment.
Moves throughout the building to assist users.
Goes into the warehouse wearing vest and steel toes shoes for printer maintenance.

2. What are three MUST HAVE skill sets (technical) that are required?Software Systems Proficiencyo Ability to install, configure, troubleshoot, and maintain operating systems issues.o Knowledge of user profiles, permissions, registry, and system recovery tools.o Experience with imaging and deployment toolsHardware and Peripheral Troubleshootingo Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.o Understanding of BIOS/UEFI, hardware drivers, and firmware updates.o Ability to replace hardware components and manage inventory.Networking Fundamentalso Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.o Ability to diagnose connectivity issues and work with networked devices.o Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn).3. What are your top three PREFERRED skill sets (technical)4. Soft Skill requirements (team fit/personality requirements)?Strong Communication Skillso Ability to clearly explain technical issues to non-technical users.o Active listening to understand user problems accurately.o Written communication skills for documenting issues and resolutions in tickets.Patience / Empathy (enterprise support)o Staying calm and supportive, especially when users are frustrated or under pressure.o Demonstrating empathy builds trust and improves the overall support experience.o Important when guiding users through troubleshooting steps.Problem-Solving / Critical Thinkingo Ability to analyze issues, identify root causes, and implement effective solutions.o Thinking on your feet when new or unfamiliar problems arise.o Balancing urgency with a methodical troubleshooting approach.5. What are the education and certification requirements?Bachelor’s preferred but not required. A+ or any Microsoft certification is preferred.6. How many years of related experience is required for this role? Is there specific experience you are looking for?a. 3-5 years of experience7. Will training be provided? If so, what is the duration? Yes – training partner for four weeks.8. What will be the interview process?a. In Person, Phone, or Video - Videob. How many people will attend the interview? 1-3c. How many interviews will be required? 3 total; 2 virtual, 1 onsite visit9. What is the contract length of this position? 90, extended each 90 days10. Is there an opportunity for temp-to-hire? Yes11. What is the work schedule? Monday – Friday 8-5 three days and 10-7 two days. We stay late to support the night warehouse operations.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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FAQs About Technical Support Representative Jobs at IntelliPro Group Inc.

What is the work location for this position at IntelliPro Group Inc.?

This job at IntelliPro Group Inc. is located in Greensburg, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at IntelliPro Group Inc.?

Candidates can expect a pay range of $30 (per hour).

What employment applies to this position at IntelliPro Group Inc.?

IntelliPro Group Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at IntelliPro Group Inc.?

IntelliPro Group Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at IntelliPro Group Inc.?

You can apply for this role at IntelliPro Group Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.