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Technical Support Specialist | IT

Behavior FrontiersEl Segundo, CA

$25 - $30 / hour

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Overview

Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
On-site
Compensation
$25-$30/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Join Our Team as a Technical Support Specialist (IT)

 Behavior Frontiers, LLC is a leading agency providing applied behavior analysis (ABA) treatment to help children with autism and other special needs reach their full potential. We are seeking an energetic and career-minded individual to join our fast-paced team in El Segundo, CA.

Position: Technical Support Specialist (IT)

Type: Full Time (Monday – Friday, 40 hours/week) 

Location: El Segundo, CA Rate: $25-$30 per hour (DOE)

Responsibilities:

  • Serve as Service Desk support for all service requests/tickets.
  • Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony.
  • Coordinate preparation and installation of new computing equipment and upgrade/repair existing equipment.
  • Deliver excellent customer service through effective communication and logical troubleshooting.
  • Document steps taken to resolve issues and fulfill requests in incident diary entries, knowledge base, and wiki articles.
  • Install and configure computer hardware, operating systems, and applications.
  • Manage and maintain IT inventory, including hardware, software, phones, cell phones, and printers.
  • Collaborate with employees, consultants, and vendors to maintain standards and functionality.
  • Assist with IT projects/tasks as assigned by the IT Manager.

Requirements

Requirements:

  • Associate degree or higher in a related area (network management, help desk support).
  • Knowledgeable in MS Windows OS, MS productivity software, CPU/Networking hardware, TCP/IP network protocols, LAN/WAN configuration, iOS, and Android.
  • Critical thinker and problem-solver with strong organizational skills.
  • Excellent time management skills and ability to prioritize tasks.
  • Self-starter, energetic, and meticulous attention to detail.

Benefits

Benefits for All Employees:

  • Competitive pay
  • Opportunities for career advancement
  • Performance and promotion raises
  • Paid sick leave
  • 401K Plan with company match after 6 months
  • Employee Assistance Program

Additional Benefits for Full-time Employees:

  • Medical, Dental, and Vision insurance
  • Paid Personal Time Off and Sick Leave
  • Paid Holidays

Why Behavior Frontiers?

Join a growing company dedicated to making a difference in the lives of individuals with autism and other special needs.  Apply now to be a part of our team as a Technical Support Specialist (IT)!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.

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FAQs About Technical Support Specialist | IT Jobs at Behavior Frontiers

What is the work location for this position at Behavior Frontiers?
This job at Behavior Frontiers is located in El Segundo, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Behavior Frontiers?
Candidates can expect a pay range of $25–$30 per hour for this role.
What employment applies to this position at Behavior Frontiers?
Behavior Frontiers lists this role as a Full-time position.
What experience level is required for this role at Behavior Frontiers?
Behavior Frontiers is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Behavior Frontiers for this role?
Behavior Frontiers offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Behavior Frontiers?
You can apply for this role at Behavior Frontiers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.