Technical Support Specialist
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Overview
Job Description
Help People. Solve Problems. Build Your IT Career.
Not Your Typical Help Desk Job
We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting.
At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include:
• Microsoft 365• Azure & Entra ID• Sophos Security Solutions• Servers & Networking• Cloud Technologies• Business Applications
Endpoint Management
Every day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.
What You'll Do
Provide remote and onsite technical support for business clients
Troubleshoot Windows, Microsoft 365, networking, and hardware issues
Respond to service requests and resolve technical problems efficiently
Document work performed and maintain accurate ticket notes
Assist with workstation deployments, upgrades, and migrations
Collaborate with senior engineers on projects and escalations
Deliver exceptional customer service while solving technical challenges
What Makes Someone Successful Here
You might be a great fit if you:
✔ Enjoy helping people as much as you enjoy technology
✔ Can explain technical concepts without sounding technical
✔ Stay calm when things don't work
✔ Take ownership of problems and see them through
✔ Love learning new systems and tools
✔ Are organized, dependable, and proactive
✔ Want a long-term career in IT
Requirements
Preferred Experience
Experience with some of the following is helpful:
- Windows 10/11
- Microsoft 365
- Active Directory / Entra ID
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Endpoint management
- Ticketing systems
- Cybersecurity best practices
- Business IT environments
Certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience are a plus but not required.
Benefits
Why Join Us?
We Take Care of Our Team
✅ 100% Company-Paid Medical, Dental & Vision Insurance Comprehensive coverage for employees with no monthly premium cost.
✅ 401(k) with Company Contribution Plan for your future with retirement savings support from the company.
✅ Generous Paid Time Off Enjoy 4 weeks of PTO annually, plus 7 paid holidays each year.
✅ Expense Reimbursements We reimburse business-related mileage, parking, internet, and cell phone expenses.
✅ Professional Growth Opportunities Work with a wide variety of technologies, businesses, and environments while developing skills that accelerate your IT career.
✅ No Drama. No Politics. Just Great Work. We believe in accountability, teamwork, and treating people with respect. We hire good people, trust them to do their jobs, and reward performance and integrity.
Build a Career, Not Just a Job
Whether you're looking to expand your technical skills, earn certifications, or advance into engineering and leadership roles, you'll have opportunities to learn, grow, and make a real impact.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
