Technical Support Specialist (IT / Iot)
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Job Description
Kickstart or grow your career in IT and IoT with hands-on experience in networking, wireless sensors, and cloud-based technology.
At Monnit, you'll do more than answer support calls-you'll troubleshoot real technical issues, work with IoT devices, and help customers keep critical systems running. If you enjoy problem-solving, learning new technology, and making an impact, this is the role for you.
- Work with IoT, networking, and software systems
- Growth opportunities in a fast-growing tech company
- Full benefits + supportive team environment
Job Description
Launch your IT career in a hands-on, real-world environment.
Monnit, a global leader in IoT remote monitoring solutions, is seeking a Technical Support Specialist (IT / IoT) who enjoys troubleshooting, working with networking technology, and helping customers solve real problems.
In this role, you'll go beyond basic support-you'll work with wireless sensors, networking systems, and cloud-based software, helping customers diagnose issues and keep their operations running smoothly. If you're naturally curious, enjoy problem-solving, and want to grow your technical skills in IT and IoT, this is a great opportunity to build your career.
About Monnit
Monnit is a global leader in the Internet of Things (IoT) industry, delivering innovative remote monitoring solutions used around the world. Our success is driven by our people, and we're committed to building a team of motivated, capable individuals who want to grow with us.
We offer a supportive team environment, strong benefits (health, 401(k), life insurance, and more), and real opportunities for advancement as our company continues to expand.
What You'll Do
- Serve as a frontline resource for customers, partners, and distributors (OEM, VAR, SI)
- Troubleshoot and resolve issues related to wireless hardware, software, and network performance
- Handle both routine and complex technical inquiries via phone and email
- Identify root causes and provide clear, effective solutions
- Guide customers through software features and system functionality
- Document issues and trends to support continuous product improvement
- Escalate more complex issues when needed and follow through to resolution
- Maintain accurate customer records and support logs
Skills / Qualifications
- Strong communication and interpersonal skills
- Solid working knowledge of computers, networking, routers, and cellular systems
- Understanding of networking basics and IP addressing
- Ability to learn technical products quickly and explain them clearly
- Experience with MS Office (NetSuite is a plus)
- Typing speed of at least 30 WPM
- Strong attention to detail, reliability, and professionalism
- A customer-first mindset with a focus on delivering great service
- Basic understanding of radio frequency concepts (preferred, not required)
The Next Steps
If this sounds like the right opportunity for you, we'd love to hear from you.
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