Technical Support Specialist

MRA Recruiting ServicesMenomonee Falls, WI

$35 - $38 / hour

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Overview

Schedule

Full-time

Education

Engineering (PE)

Career level

Senior-level

Compensation

$35-$38/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Technical Support Specialist (Electro-Mechanical / PLC) – 1st ShiftLocation: Menomonee FallsPay: $35–$38 per hourAre you a hands-on problem solver who enjoys troubleshooting complex mechanical, electrical, and software systems? Join a growing, global organization where your technical expertise directly impacts customer success and operational excellence.As a Technical Support Specialist, you’ll play a critical role in supporting customers and field service teams by diagnosing and resolving technical issues across advanced conveyor and logistics automation systems. This is a 1st shift opportunity with competitive pay and exposure to cutting-edge industrial technology.What’s in It for You

Competitive hourly pay: $35–$38/hour
Comprehensive benefits: medical, dental, vision
401(k) with company match
Opportunity to work with advanced automation and PLC systems (Siemens & Allen Bradley)
Career growth within a global organization
Diverse, hands-on technical challenges; no two days are the same
Collaboration with international teams
Travel opportunities (~25%), including potential international experience

What You’ll Do

Provide first-line technical support for electrical, mechanical, and PLC/software issues
Troubleshoot and resolve complex technical problems remotely and occasionally onsite
Support field service engineers and customers with diagnostics and solutions
Assist with spare parts identification, quotes, and order support
Manage warranty and claim cases, ensuring clear communication and resolution
Maintain and update technical documentation, manuals, and training materials
Read and interpret schematics, diagrams, and technical drawings
Deliver technical training on equipment and systems
Collaborate with global teams to share feedback and improve service solutions

What You Bring (or Are Excited to Learn)

Degree in Mechatronics, Electrical Engineering, Electro-Mechanical Technology, or equivalent hands-on experience
At least 2 years of technical support experience with electro-mechanical systems
Experience with PLCs (Siemens and/or Allen Bradley preferred)
Ability to read wiring schematics and troubleshoot industrial systems
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Proficiency with Microsoft Office; ERP experience is a plus
Valid driver’s license and willingness to travel up to 25%
Ability to work occasional overtime

We recognize that strong candidates may not meet every requirement listed. If you have relevant experience and a passion for troubleshooting and technical problem-solving, we encourage you to apply.About CaljanCaljan is a global leader in automation solutions for logistics and parcel handling, providing high-quality conveyor and telescopic systems used by some of the world’s largest distribution and shipping companies. With a strong focus on innovation, reliability, and customer support, Caljan offers employees the opportunity to work on impactful technologies in a collaborative and growth-oriented environment.Ready to Apply?If you’re looking for a role where your technical expertise makes a real impact and you can grow your career in a high-demand field, we want to hear from you. Apply today and join a team that values innovation, collaboration, and customer success.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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FAQs About Technical Support Specialist Jobs at MRA Recruiting Services

What is the work location for this position at MRA Recruiting Services?

This job at MRA Recruiting Services is located in Menomonee Falls, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MRA Recruiting Services?

Candidates can expect a pay range of $35–$38 per hour for this role.

What employment applies to this position at MRA Recruiting Services?

MRA Recruiting Services lists this role as a Full-time position.

What experience level is required for this role at MRA Recruiting Services?

MRA Recruiting Services is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at MRA Recruiting Services?

You can apply for this role at MRA Recruiting Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.