Technical Support Specialist
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Overview
Job Description
Sandvik Mining & Rock Solutions in Alachua, FL, is looking for a Technical Support Specialist - Rotary Drills.
Sandvik Mining and Rock Solutions in Alachua, Florida, is looking for a customer-focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and troubleshoot customer product technical issues even remotely across the globe. You easily build relationships and enjoy collaborating with others. Does this sound like you? If so, keep reading to explore an exciting career opportunity with us.
About Us
Sandvik is a global engineering leader with over 41,000 employees worldwide. We're proud to be ranked among Forbes' Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua, Florida, we design and build world-class surface mining drill rigs used across the globe. Our culture is driven by innovation, collaboration, and a passion for solving real-world challenges - all in a fun, inclusive, and rewarding work environment.
Our Culture
At Sandvik, we're technology-driven, innovative, entrepreneurial, and inclusive! Our workplace is full of dedicated and passionate team members who directly contribute to our company's growth and success. We believe that diversity inspires, so we invest in supporting each other, learning together, and celebrating our differences. And it's our commitments to Safety, Quality, and our People that set us apart here in Alachua.
Key Responsibilities
We are looking for a self-starter who can take technical ownership of our Rotary Drills in the field through supporting the frontline Sandvik organization. Your duties will include investigating and diagnosing complex field issues and resolving customer product issues. The Technical Support Specialist will also work closely with our frontline team to introduce new products, assist with commissioning, and deliver all the necessary training.
Provide timely technical support on Sandvik Rotary Division products, including customer sites internationally and domestically.
Troubleshoot to resolve mechanical and control system issues, as well as software installations, calibrations, and updates.
Commissioning support for new product introductions to sales areas
Be able to configure software from Sandvik's front-line tools and launch for the targeted product.
Host and conduct classroom and field training to frontline teams, Sales Area Product Masters, technicians, and customers on new product drills and technology.
Additionally, the Technical Support Specialist will:
Review Continuous Product Improvement cases with machine technical issues, concerns, or suggestions from sales areas, collaborating with Technical Support team members, Engineering, Sales, Product Management, and Manufacturing to give accurate technical advice on solutions.
Investigate and resolve field issues utilizing root cause failure analysis and working closely with the Product Engineering group.
Review and maintain all Technical Support-related documents.
About You
A minimum of 10 years working in a technical role, along with at least 5 years with drilling equipment. Bachelor's degree in mechanical, electrical, or a similar technical degree. Proven experience in delivering training and strong customer service.
Additionally, the Technical Support Specialist will possess the following competencies:
Self-motivated, driven, and flexible.
Strong electrical, hydraulic, and mechanical skills with a background in control systems.
Ability to manage multiple projects simultaneously.
Excellent communication, organization, and time-management skills
Solid computer skills with Microsoft Office Suite and other software programs.
Able to work legally in the US and travel globally.
Must have a valid passport or be able to attain one, and a driver's license.
MSHA and First Aid certification preferred.
Benefits
We offer a competitive benefits package designed to support your well-being and career growth:
Health care coverage (medical, dental, vision, prescription, telemedicine) starting 30 days after hire.
Paid vacation with up to 40 hours rollover.
401(k) with 5% annual salary contribution+ 50% match on the first 6%.
Tuition reimbursement and professional development support.
A diverse, inclusive workplace where innovation thrives.
How to apply
For immediate consideration, please apply online at sandvik.com/careers to the Technical Support Specialist position.
Sandvik is an equal-opportunity employer. We provide reasonable accommodation for applicants with disabilities. For assistance, contact hrsupport.us@Sandvik.com.
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