Technical Support Specialist

University of the CumberlandsWilliamsburg, KY

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

The Technical Support Specialist provides technical assistance to our students, faculty, and staff. Responsibilities for this position include:

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

"life-more-abundant."

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FAQs About Technical Support Specialist Jobs at University of the Cumberlands

What is the work location for this position at University of the Cumberlands?

This job at University of the Cumberlands is located in Williamsburg, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at University of the Cumberlands?

Employer has not shared pay details for this role.

What employment applies to this position at University of the Cumberlands?

University of the Cumberlands lists this role as a Full-time position.

What experience level is required for this role at University of the Cumberlands?

University of the Cumberlands is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at University of the Cumberlands?

You can apply for this role at University of the Cumberlands either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.