Technical Support Specialist I, II, III

Department: Information Systems Office

Salary: $22.85 - $46.83 hourly

Closing Date: Open Until Filled

Davis County Information Systems is currently hiring for Technical Support Specialist in Farmington, Utah. This position supports County departments by ensuring proper computer operations: receiving, prioritizing, documenting, and actively resolving end user help requests by utilizing diagnostic and help request tracking tools, as well as providing in-person, hands-on help at the desktop level.

In addition to competitive pay and our upbeat culture, we offer the following benefits day one:

• Affordable Medical, dental, and vision coverage DAY ONE!
• 13 vacation days and 12 paid sick leave days
• 3 paid personal preference days and 12 paid holidays
• 4 weeks of paid parental leave after 6 months
• Full pension retirement
• Annual performance increases up to 2.5%
• 401k match of 2%

Minimum Qualifications:

Level I

• Graduation from high school.
• One year of technical training in Networking, Computer Science, Information Systems or closely related field.
• Six months of formal experience in support industry-standard hardware and software or an acceptable combination of education and experience.

Level II

• Associate Degree in Networking, Computer Science, Information Systems or a directly related field.
• Two years of full-time related experience in similar positions or an acceptable combination of education and experience.

Level III

• Associate Degree in Networking, Computer Science, Information Systems or a directly related field.
• Five years of full-time related experience in similar positions or an acceptable combination of education and experience.

Day to Day Duties

• Fields incoming help requests from end users via both telephone, in-person and electronic submission in a courteous manner.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
• Builds rapport and elicits problem details from help desk customers.
• Prioritizes and schedules tickets. Escalates tickets (when required) to the appropriately experienced technician.Records, tracks, and documents the help desk request problem-solving process, including all actions taken through to final resolution.
• Utilizes software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Learns appropriate software and hardware used and supported by the organization.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Tests fixes to ensure problem has been adequately resolved. Performs post-resolution follow-ups to help requests.Assist in performing project-based activities involving hardware or software deployment, maintenance, upgrades and cataloging.

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Technical Support Specialist I, II, III

About Utah

From rugged red rocks to superb ski slopes, Utah has it all including 5 national parks! It's both a great place to raise a family and a great place to retire. While structured and traditional, we are equally focused on innovation for the future.

Known for our natural resources, we are also brimming with human resources. And, we are committed to attracting and utilizing the best of that human capital to help us accomplish our mission with ever-increasing efficiency and the highest degree of integrity. We show our employees that we value them by offering awesome benefits, work-life balance, and opportunities for professional development.

Check out all the reasons why Davis County is a great place to work, live and play: