Technical Training Manager

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, we're not just building equipment-we're shaping the future of fitness. As a global leader in fitness innovation, we design and deliver high-performance, reliable solutions that empower people around the world to live healthier lives. We are seeking a Technical Training Manager to build, lead, and scale the technical training function supporting both our internal and external customer base. In this highly visible role, you will develop and implement comprehensive training and certification programs that enhance the technical capabilities of field service technicians, service partners, customers, and support teams. You'll play a critical role in improving service quality, consistency, technician readiness, and customer satisfaction across our global service organization.

This role combines deep hands-on technical expertise with modern learning strategies and instructional design practices to drive capability at scale. The ideal candidate brings strong leadership skills, technical acumen, and a passion for continuous improvement while thriving in a collaborative, customer-focused environment.

This is a remote-based role and requires 30% travel to our Joliet, IL, facility and customer sites to support business needs.

As our Technical Training Manager, you will:

Training Strategy & Leadership

• Develop and execute a scalable technical training strategy aligned with company service goals and product roadmap.
• Build and lead the technical training function, including curriculum development, delivery methods, and training standards.
• Establish training KPIs and performance metrics to measure technician readiness, certification progress, and service impact.
• Partner with service leadership, engineering, quality, and product management teams to identify training needs and priorities.
• Drive continuous improvement initiatives within the training organization.
• Coordinate all administrative functions including; invoicing, content planning, external communication, marketing, sales and others as needed

Curriculum Development & Delivery

• Design and maintain technical training programs for products, systems, diagnostics, repairs, preventative maintenance, and software tools.
• Develop blended learning solutions including: Instructor-led training, Virtual learning, eLearning modules, Hands-on workshops, Video-based instruction
• Manage the ALM platform and work cross-functionally with the global training team
• Knowledge libraries and job aids
• Create and modify certification programs for internal and external partners.
• Ensure training content remains current with new product releases, engineering updates, and field issues.
• Standardize training materials, assessments, and technical documentation.

Technical Expertise & Support

• Serve as a subject matter expert on fitness equipment systems, troubleshooting, diagnostics, and repair procedures.
• Provide advanced technical guidance and support to field service teams.
• Collaborate with engineering and quality teams to identify recurring service issues and develop targeted training solutions.
• Participate in new product introduction (NPI) activities to ensure service readiness.
• Support root cause analysis and field performance improvement efforts.

Team Leadership & Development

• Lead, mentor, and develop technical trainers and support staff as the organization grows.
• Foster a culture of continuous learning, accountability, and technical excellence.
• Support career path development and technician progression programs.
• Evaluate training effectiveness through assessments, field observations, and service performance metrics.

What Life Fitness / Hammer Strength is looking for in our Technical Training Manager:

• Bachelor's degree in Engineering, Technical Education, Business, Operations, or related field preferred; equivalent experience considered.
• 5+ years of experience in technical training, field service operations, technical support, or related roles.
• 3+ years of leadership experience managing training programs or technical teams.
• Experience developing and delivering technical training programs for field service organizations.
• Strong technical knowledge of electromechanical systems, diagnostics, troubleshooting, and repair processes.
• Strong presentation, facilitation, and communication skills at all level of organization.
• Experience with learning management systems (LMS) and digital training platforms.
• Strong organizational, project management, and analytical skills.
• Experience with adult learning principles and modern learning methodologies. (ATD)
• Ability to travel (30%) domestically and potentially internationally if needed

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation-in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.

Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $93,000 - $135,900 annually.The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Chicago, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength's annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "lifefitness@myworkday.com" for U.S. opportunities.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.