Technician, Retail Repair

C SpireD'Iberville, Mississippi

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Career Development

401k Matching/Retirement Savings

Job Description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow. As a Technician, Retail Repair, you will play a vital role in delivering exceptional in-store support by diagnosing, triaging, and repairing wireless and Apple devices—both for customers and internal use. Your efforts in ensuring quality repairs, recommending solutions, and improving customer satisfaction will be a key factor in delivering our promise of operational excellence.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Achieve individual sales and productivity goals while maintaining a high-energy approach in promoting C Spire services.

• Serve as a wireless device and mobile OS software expert in your market.

• Obtain and maintain required certifications to complete approved repairs/refurbishments.

• Identify, triage, and perform efficient, quality repairs on wireless devices per warranty and company standards.

• Ensure all transactions are recorded accurately, including labor and parts charges.

• Be knowledgeable of accessories and upsell based on individual customer needs.

• Meet or exceed customer satisfaction (measured by surveys, NPS).

• Support the Market Manager on the retail floor during customer flow peaks.

• Maintain a safe, secure, neat, and clean workstation and secure all company inventory and tools.

• Perform additional duties as assigned by the Manager.

This position is an exceptional introduction to retail repair and device servicing, as there is plenty of room to grow and learn from outstanding individuals in the field. From Technician you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our retail operations team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• A minimum of one year electronic/mechanical device repair or telecom device experience.

• Face-to-face experience in a service repair industry preferred; customer service experience .

• Two-year electronics degree preferred; High school diploma .

• A high degree of interpersonal skills.

• PC experience .

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package

• Blue Cross Blue Shield Health Insurance

• Tuition Assistance Programs

• Complimentary Wireless Service & Device*

• 401k Match

• Teladoc Telemedicine

• WellBeacon Wellness Program

• Paid Talent Referral Opportunities

• Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to lift 40lbs, bend, stoop, and crawl. Must have finger/wrist/arm mobility and finger dexterity. Schedule may include some evenings and Saturdays. This position will require travel (estimated 20%) to other stores in the local area as needed based on a schedule.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

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FAQs About Technician, Retail Repair Jobs at C Spire

What is the work location for this position at C Spire?

This job at C Spire is located in D'Iberville, Mississippi, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at C Spire?

Employer has not shared pay details for this role.

What employment applies to this position at C Spire?

C Spire lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at C Spire?

C Spire is looking for a candidate with "Entry-level" experience level.

What benefits are offered by C Spire for this role?

C Spire offers following benefits: Health Insurance, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at C Spire?

You can apply for this role at C Spire either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.