Technology Application Coordinator & Administrator

Technology Application Coordinator & Administrator

Galpin Motors, a family-owned and operated company since 1946, is one of the largest and most recognized automotive dealership groups in the United States. With 13 locations and over 1,000 employees, we are committed to operational excellence and exceptional customer service, powered by technology to drive our

business forward.

With our continued growth, we are looking for a highly motivated Technology Application Coordinator & Administrator. This role often acts as the "Systems Architect". By linking various systems and processes together, you are ensuring that the right people have the right tools the moment they step onto the service

drive, while maintaining high standards and compliance.

This role will be based in North Hills, California, and will be responsible for driving process improvements, managing projects, operations support and implementation of vendor tools utilized across our dealerships in the San Fernando Valley, Santa Clarita, Hollywood, and Beverly Hills areas.

Some of What You'll do:

● Identify vendor software that will improve productivity, efficiency and customer value

● Research existing business costs, new software costs and budget impacts

● Set up vendor demos and reviews with Galpin stakeholders

● Coordinate software contracts and amendments for review and help facilitate communication between

the vendor and the various stakeholders.

● Manage software implementations including but not limited to the following:

○ Coordinate Information Technology (IT) requirements.

○ Ensure stakeholders awareness of new software and its impact on the business & tools

○ Determine best date/time for installation and upgrades to minimize impacts.

○ Provide documentation to line staff and coordinate vendor training

● Act as the subject matter expert and provide user administration and internal support for some tools..

● Examples of existing softwares managed include, myKaarma, Xtime, Epicor/DocStar, Paycom,

DealerMine, DealerBuilt, CDK SMARTT, payment processors. FedEx/UPS and rideshare services.

● User access management for various systems and vendor tools outside of Active Directory.

● Manage vendor interfaces including realtime escalations, support requests and enhancements.

● Primary contact for various software including myKaarma, DealerBuilt, DealerMine, DocStar, and

others

● Participate in and lead internal Galpin initiatives primarily impacting Fixed Operations such as:

○ Dealership expansion of Services (mobile service, pick-up and delivery, rideshare, etc.)

○ Support existing Parts & Service tools (ServiceCart, AutoPoint, Sunbit, etc.)

○ Establish Fixed Ops services related to new dealership openings

○ Manage Credit Card Merchant Services interfaces for taking payments

○ Assist HR and Payroll on Paycom issues, establish new locations and manage templates

● Become a resource to help employees, facilitate collaboration, and find support across Galpin.

● Maintain overall project status and present detailed and/or high level project status to both line staff and

senior management. Ensure a successful production implementation.

Requirements:

● Experience coordinating project workflows from initiation to completion.

● Ability to maintain precise project documentation, milestones, status reports, and vendor contracts.

● Serve as the primary point of contact between dealership departments, corporate offices, and external

vendors.

● Lead project status meetings, record actionable minutes, and ensure accountability for follow-up tasks

across cross-functional teams.

● Ability to thrive in a high-pressure,"customer-first"; environment where priorities can shift.

● Exceptional verbal and written communication skills, with the ability to translate technical project jargon

for non-technical dealership staff.

Desired Skills and Experience:

● Advanced hands-on experience with automotive Dealer Management Systems (e.g., DealerBuilt) and

CRM platforms.

● Deep understanding of automotive retail regulations, including privacy laws (CCPA & GLBA), consumer

rights, and manufacturer (OEM) compliance standards.

● Ability to pull and analyze retail performance metrics (e.g., absorption rates, turn rates, and CSI scores)

to support project decision-making.

● Proven experience managing the intersection of personnel data and operational tools, specifically

ensuring that staff onboarding/offboarding in HRIS platforms (e.g. Paycom).

● Advanced administrative experience with the myKaarma suite, including the configuration of automated

service reminders, mobile payment settings, and the video walk-around tool to enhance the customer

experience.

● Act as the internal "Super User" for myKaarma, Lightyear, and Paycom, leading sessions for how to

utilize these applications and improve workflows.

● Bachelor's degree in Business Administration, Project Management, or a related field (or equivalent

years of experience in the automotive industry).

Company Overview:

Galpin opened its doors in 1946 and over the last 77 years has become the pinnacle of the Automotive industry. Galpin Motors is an automotive pioneer and credited with many industry firsts. Galpin was customizing vehicles before custom cars were a thing. In the 50's, Galpin was showcasing custom cars with the Barris'. In the 60's, Galpin was winning Nascar as a 4 time West Coast Champion. The 70's brought the birth of the custom van industry and off-road trucks at Galpin, and our innovation and technology and automobiles and design has continued until this day. Galpin Ford has been the #1 Volume Ford Dealer in the World for a record 29 consecutive years and every Galpin dealership has ranked in the top 10 nationally. We do what we do because we love it and our customers love it so it creates an enthusiasm which has made Galpin famous around the world. Galpin is the only dealership group that has starred in two television shows, Pimp My Ride and Car Kings. We have worked with the most famous automotive celebrities and have close relationships with the entire automotive industry.

Galpin's family of brands include Ford, Lincoln, Porsche, Volkswagen, Land Rover, Jaguar, Volvo, Aston Martin, Lotus, Polestar, Mazda, Honda. Joining these brands are Galpin Auto Sports (G.A.S.), Galpin Studio Rentals, Horseless Carriage Restaurant, Boxenstopp Restaurant and Starbucks.

Galpin is family owned and operated by the Boeckmann Family, led by our President Beau Boeckmann, who is engaged and runs the day-to-day operations. Galpin's Core Values include Integrity, A servants' Attitude, Accountability, Continuous Improvement, Teamwork and Fun!