Technology Field Support Technician

Cala Sourcing Solutions LLCLenexa, KS

$20 - $22 / year

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Overview

Compensation

$20-$22/year

Job Description

No 3rd party recruiters, no C2C recruiters

Job Title: Technology Field Support Technician (Contract)

Onsite role and only local candidates will be consideredLocation: Lenexa, KS Contract Duration: March 23, 2026 – September 22, 2026

Pay: $ 22 /hour

Schedule: 8 am to 5pm.

Position Overview

We are seeking a motivated, service-oriented Technology Field Support Technician to join an onsite IT support team in Lenexa, KS. This is an entry level role that provides hands-on technical assistance to end users, supports device and inventory management, and delivers Tier 1 troubleshooting across Mac and PC environments. The ideal candidate is customer-focused, organized, and eager to learn in a fast-paced technology environment.

Key Responsibilities

Provide Tier 1 technical support for hardware, software, connectivity, and peripheral issues in Mac and PC environments
Deliver excellent customer service in person, via phone, and through written communication; manage expectations and de-escalate issues professionally
Perform password resets and assist with multi-factor authentication setup and troubleshooting
Manage, update, prioritize, and resolve tickets using a ticketing system (e.g., ServiceNow)
Triage issues and escalate complex problems to appropriate teams via ticketing system, phone, or internal communication channels
Support inventory and asset management, including device imaging, scanning hardware into inventory, warranty repairs/replacements, and physical asset counts
Maintain stock rooms and assist with shipping and receiving of hardware for new hires and break/fix replacements
Create and maintain clear process and support documentation as needed
Learn and follow internal IT processes and procedures to contribute effectively to team operations

Qualifications

Basic knowledge of PC and Mac troubleshooting required
Familiarity with Active Directory; SCCM; JAMF preferred
Experience with ServiceNow or similar ticketing systems is a plus
Strong communication and teamwork skills; able to support users with varying technical backgrounds
Detail-oriented and organized, particularly with inventory and documentation tasks
Reliable, professional, and eager to learn

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FAQs About Technology Field Support Technician Jobs at Cala Sourcing Solutions LLC

What is the work location for this position at Cala Sourcing Solutions LLC?

This job at Cala Sourcing Solutions LLC is located in Lenexa, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Cala Sourcing Solutions LLC?

Candidates can expect a pay range of $20 and $22 per year.

What employment applies to this position at Cala Sourcing Solutions LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Cala Sourcing Solutions LLC?

You can apply for this role at Cala Sourcing Solutions LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.