Technology Lead | Analytics - Functional | Business Analyst

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description:Job Title*

GenAI-fluent business process analyst

Number of Positions*

1

Job Description*

GenAI-fluent business process analyst to partner with the AI @ Sales BPR Lead in accelerating AI adoption across Sales Business ProcessReengineering. This is a hybrid role: part process designer, part AI builder, part change agent. Should be capable to map workflows, identify AI opportunities, design and build solutions using prompting and AI tools (not code), and drive adoption across our teams.

Responsibilities -

Client & Map

• Document current-state (as-is) and future-state (to-be) workflows across BPR team roles and Sales Ops functions
• Produce user journey maps that clearly identify AI intervention points
• Shadow users, run workshops, and interview stakeholders to surface pain points and high-value automation opportunities
• Assess and triage AI use cases

Design & Build

• Design AI-powered workflows that combine prompting, enterprise AI tools, and process automation
• Build and iterate on solutions using Claude and other GenAI tools through expert prompting, not code
• Create prompt libraries, workflow templates, and reusable playbooks for the team
• Navigate the technical landscape (APIs, data flows, system boundaries) to propose viable architecture and integration approaches translating between businessneeds and engineering possibilities

Drive & Scale

• Own the AI use case backlog: triage, prioritize, and track from idea through adoption
• Enable champions across the team train, coach, and support team members to build their own AI workflows
• Drive UAT for AI-powered solutions including test scripts, acceptance criteria, and feedback loops
• Measure and report on adoption, time saved, and quality improvement
• Build the playbook: document patterns, decisions, and lessons learned so the AI capability scales beyond any one person

Influence & Communicate

• Present recommendations, demos, and progress to leadership and cross-functional stakeholders
• Facilitate brainstorming and lessons-learned sessions to continuously refine the AI approach
• Support program-level coordination for cross-functional AI initiatives as needed

Relevant Experience*

5 years

Mandatory skills*

Key Qualifications

• 5+ years in business analysis, process design, or workflow optimization ideally in a Sales, Ops, or enterprise tech environment
• Demonstrated ability to map complex, cross-functional business processes and redesign them for efficiency
• Strong GenAI fluency: hands-on experience with LLMs (Claude, ChatGPT, Copilot, or similar) you can prompt, iterate, and build workflows without writing code.You should be comfortable navigating AI tools daily, not just aware of them.
• Ability to navigate technical landscapes: understand APIs, data flows, system architectures, and integration patterns well enough to propose viable solutionsand communicate effectively with engineering teams
• UX-centric mindset you think from the user's perspective first, then work backward to the system
• Exceptional communication skills: can run a workshop, write a BRD, and present to leadership with equal confidence
• Strong analytical mindset with a continuous improvement orientation data-driven root cause analysis, not gut feel
• Well-versed in Agile/Scrum delivery; comfortable with ambiguity and fast iteration
• Self-directed, high-energy, and biased toward action
• Experience driving adoption and change management across teams unfamiliar with new tools or ways of working

Desired skills*

Preferred

• Experience in Sales Operations, Sales BPR, or enterprise CRM/order management ecosystems
• Familiarity with large-enterprise tech ecosystems and internal tooling landscapes
• Portfolio or examples of AI-powered workflow design (prompt libraries, automated workflows, process redesigns)
• PMI/PMP or Agile certification

Domain (Industry)*

BPR Sales

BGC (Before onboarding / After onboarding/Hybrid onboarding)*

After Onboarding

Total Experience (Ex. 5-7 Years)*

5-8 Yea

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.