Technology Specialist - IT Service, Support And Operations | Maintenance And Production Support Process | Finacle Product Support Process

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: POC: Sam Chavez

ATTENTION ALL SUPPLIERS!!!

READ BEFORE SUBMITTING:UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissionsWe prioritize endorsing those with complete and accurate informationAvoid submitting duplicate profiles. We will Reject/Disqualify immediately.Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.Please submit profiles within the max proposed ratePlease make sure to TAG the profiles correctly if the candidate has WORKED FORas a SUBCON or FTE.

MANDATORY: Please include in the resume the candidate s complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.

Job Title: Technology Specialist - IT Service, Support and Operations | Maintenance and Production Support process | Finacle Product Support process Technology Specialist (SRE Production Support)Work Location & Reporting Address: Alpharetta, GA 30005 (Onsite-Hybrid. Candidates willing to relocate to client s locaation with be considered)Contract duration: 12MAX VENDOR RATE:per hour maxTarget Start Date: 21 Jul 2026Does this position require Visa independent candidates only? Yes

Must Have Skills:Production Support/Application Support (L2/L3)Incident, Problem, and Change ManagementSQL Server, Oracle, Sybase database supportUnix/Linux and Shell ScriptingMonitoring tools (Geneos, Splunk, AppDynamics, Dynatrace)

Nice to Have Skills:Investment Banking or Wealth Management domain knowledge

Detailed Job Description:L1/L2/L3 Production Support experienceMonitoring and batch job managementRoot Cause Analysis (RCA) and issue resolutionServiceNow, Remedy, or similar ticketing toolsSLA management and adherenceRelease and deployment supportDisaster Recovery (DR) and Business Continuity support

Minimum Years of Experience:6+ years

Certifications Needed:None

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

Interview Process (Is face to face required?)Virtual and possible face-to-face

Any additional information you would like to share about the project specs/nature of work:

Custom Fields:Name: Intake Call RequestedValue: true

Name: Intake Call CompletedValue: true

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.