Technology Support Assistant

Wilmington UniversityNew Castle, DE

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Overview

Schedule

Alternate-schedule

Part-time

Career level

Senior-level

Remote

Hybrid remote

Benefits

Career Development

401k Matching/Retirement Savings

Tuition/Education Assistance

Job Description

Technology Support Assistant

Location Brandywine Site

Job Code 1704

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EMPLOYMENT OPPORTUNITY

POSITION: Technology Support Assistant (PT)

Effective immediately: Part-time Technology Support Assistant position in Wilmington University's Information Technology Department, Brandywine Campus.

Requirements: A high school diploma or equivalent is required. A+ Certification is preferred. The candidate must have excellent communication, customer service, organizational, and analytical skills. Must be detail-oriented, self-directed, and able to make decisions related to assigned projects independently. Must be computer literate and proficient in Microsoft Office 365 (Word, Excel, PowerPoint, etc.), Windows 11, Microsoft Teams, and Zoom. Knowledge of Adobe Creative Suite is a plus. Must demonstrate respect for others in the workplace and a commitment to creating a supportive work environment that values the contributions of all employees. Must maintain professionalism and confidentiality in all situations.

Responsibilities include (but are not limited to):

Respond to technology incidents and requests promptly and professionally via the University's ticketing system.
Field incoming help requests from end users via the ticketing system and phone calls in a courteous manner.
Support staff equipment both on campus and remotely.
Support student/faculty equipment, such as projectors or computer labs.
Assist with scheduled device replacements such as laptops, desktops, and projectors.
Support campus events, including but not limited to live-stream facilitation.
Promote and foster a supportive environment for all students, faculty, and staff.
All other duties assigned by Technology Support Management.

Hours of Employment:

Generally, Monday-Thursday from 2:00 p.m. to 9:30 p.m. (must be flexible with hours to meet the needs of the department/University).

Benefits & Professional Development:

Access to the Employee Wellness Center (fitness resources, health coaching, wellness programs).
Employee Assistance Program (EAP) for confidential counseling and support.
Eligibility to contribute to a TIAA retirement plan with financial planning resources.
Tuition benefits for part-time staff.
Professional and personal development opportunities to support career growth.

Salary Range: Commensurate with experience.

Application Deadline: June 21, 2026

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FAQs About Technology Support Assistant Jobs at Wilmington University

What is the work location for this position at Wilmington University?

This job at Wilmington University is located in New Castle, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Wilmington University?

Employer has not shared pay details for this role.

What employment applies to this position at Wilmington University?

Wilmington University lists this position under the following employment categories:

Alternate-schedule
Part-time

What experience level is required for this role at Wilmington University?

Wilmington University is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Wilmington University for this role?

Wilmington University offers following benefits: Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Wilmington University?

You can apply for this role at Wilmington University either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.