Technology Support Front Desk Student Assistant

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website:www.berklee.edu/se.

As a student employee at the Technology Support Front Desk, you’ll be the first point of contact for Berklee students, faculty, and staff seeking IT support. You’ll help manage daily operations at the front desk, provide excellent customer service, and coordinate hardware logistics with the Service Desk and Hardware teams. You’ll gain hands-on experience that will benefit you in any future career, with professional communication, digital tools, and technical service workflows. This role balances administrative and technical responsibilities and requires reliability, initiative, and a customer-focused attitude.

Essential Duties and Responsibilities:

🧍‍♀️ Front Desk & Customer Support

• Greet and assist walk-ins and visitors in a welcoming, professional manner.

• Direct visitors based on appointment calendars, ticket assignments, or service needs.

• Monitor and respond to the front desk phone.

• Support scheduling and appointment check-ins using Google Calendar and Slack.

• Maintain awareness of daily schedules and floor layout to provide efficient guidance.

🖥️ Hardware Drop-Offs & Pickups

• Receive and label devices dropped off for hardware service.

• Log pickups and drop-offs in Jira and Slack per department procedure.

• Secure devices appropriately in designated INCOMING/OUTGOING shelves.

• Coordinate questions or exceptions with full-time staff via Slack or in person.

🗂️ Administrative & Operational Support

• Distribute incoming mail and assist with outgoing FedEx/UPS deliveries.

• Help stock and manage front desk and kitchen supplies (in coordination with staff).

• Assist with document scanning, copying, filing, and general office tasks.

💻 Digital & Data Entry Tasks

• Perform Jira data entry for hardware-related tickets (training provided).

• Use Google Workspace, Slack, and Confluence for team communication and reference.

Required Skills and Knowledge:

• Excellent customer service and communication skills

• Punctual, dependable, and detail-oriented

• Willingness to learn new systems and follow established procedures

• Basic knowledge of Google Workspace (Calendar, Drive), Zoom, and Microsoft Office

Preferred Skills and Knowledge:

• Prior front desk, office, or customer-facing experience

• Interest in IT, technology services, or project coordination

Tools You'll Use (Training Provided):

• Google Calendar – Scheduling & appointment tracking

• Slack – Team communication

• Jira – Ticket management and documentation

• Confluence – Access to training guides and SOPs

• Zoom – Phone and video communication

Hourly Rate: $16.97

Hiring Manager: Marc Golas