Technology Technician (Shared) - Ontario Sports Empire & SFM IT

TECHNOLOGY TECHNICIAN (SHARED) - Ontario Sports Empire & SFM ITOSE SFM, LLCLOCATION: Ontario, CADEPARTMENT: INFORMATION TECHNOLOGYREPORTS TO: VP OF INFORMATION TECHNOLOGYSTATUS: FULL-TIME (NON-EXEMPT)ABOUT THE COMPANY:Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Ontario Sports Empire is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Technology Technician is the on-site technical lead for venue operations and live events. This role supports venue technology systems across live event operations and day-to-day facility needs. The person in this role serves as the primary on-the-ground resource during events and helps make sure venue technology is ready, working, and supported when it matters most.ESSENTIAL DUTIES AND RESPONSIBILITIES:Serve as the on-site technology lead during events, including support for venue staff, partners, vendors, broadcast crews, and rights holders

Support venue systems including AV, network connectivity, WiFi, computers, scheduling, ticketing, POS, and guest access technology

Know how to access key venue systems, identify power and connectivity needs, and coordinate fast issue resolution when problems arise

Act as the first escalation point for event-day technology issues and know when and how to involve outside vendors or internal support resources

Coordinate with internal teams and third-party vendors to keep event-critical systems operational before, during, and after events

Help document issues, support consistent standards, and improve long-term supportability across venues

Event technology is ready before doors open and stays operational throughout the event

Venue teams know who to call for technology support and issues are resolved quickly

Technology support becomes more consistent, documented, and scalable across venues

All other duties as assigned by managementMINIMUM REQUIREMENTS:2 years of experience in help desk or IT support in a client/server environment preferred

Experience in live event technology, venue operations, sports facilities, hospitality, entertainment, or a similar fast-moving environment

Working knowledge of AV systems, WiFi, network cabling, event technology, and hands-on troubleshooting

Strong project management and customer service skills, with the ability to stay calm under pressure, solve problems quickly, and communicate clearly with both technical and non-technical stakeholders

Experience coordinating vendors and supporting technology in operational or guest-facing environments

Experience supporting HP and Apple hardwareWORKING CONDITIONS AND PHYSICAL DEMANDS:Perform office tasks including typing, filing, and phone usage

Sit for extended periods while operating a computer

Bend, stoop, crouch, climb, stand, pivot, and lift up to 40 pounds as needed

Limited exposure to physical risk; work is normally performed in a typical office environment

Job Posted by ApplicantPro