Technology Training Specialist

Location: Los Angeles, California

Salary: $70,400 - $78,000 per year, exempt

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Position Summary

We are seeking a highly motivated, responsible, and experienced Technology Training Specialist to join our organization. The Technology Training Specialist will develop, implement and oversee the Data and Technology Department’s training program for Brilliant Corners technology platforms. They will develop an internal training program and deploy web-based and in-person trainings across the organization and to external partners in coordination with the Data and Technology Department and program staff. This role requires a skilled trainer who can quickly grasp complex content, produce high-quality training materials, and effectively engage diverse audiences. It is ideal for someone who is comfortable presenting in front of groups and thrives in a rapidly changing environment where all ideas are respected and encouraged. 

Position Responsibilities

• Design, develop, and deliver basic and specialized technology training based on the needs of the organization and end users
• Coordinate and facilitate training sessions, both in person and virtual, managing logistics, scheduling, and ensuring smooth delivery.
• Design and expand learning resources that includes but is not limited to, user guides, instructional material, and self-study documents
• Interface extensively with internal management to identify training needs and priorities, and design effective training plans to address those needs.
• Collaborate with Product Development team on updates and additions to software where end-user training is required to ensure successful user adoption
• Develop and modify training assessments and evaluations with an eye toward quality improvement
• Monitor and report on training attendance, metrics, and outcomes to track progress and assess the impact of training initiatives.
• Evaluate the effectiveness of training programs and modify content as necessary to ensure continuous improvement.
• Conduct skills and knowledge assessments for staff members to identify areas for growth and development for technology.
• Collaborate with Learning & Development, Program Development, and other cross-departmental partners on agency-wide trainings, including onboarding.
• Research new and existing functionality of training software and tools that would improve the training experience for end users
• Perform other job-related duties as assigned, taking on additional responsibilities and contributing to the overall success of the Data and Tech Department

Requirements

Professional Experience

• Knowledge of CRM, CMS, HRIS and ERP platforms and how they are used across a complex organization
• Salesforce experience
• Direct experience with homeless service providers and/or supportive housing providers

Knowledge, Skills, and Abilities

Required:

• Minimum of one year experience in a training or education role, preferably in the non-profit or social services sector.
• Excellent people skills, specifically a capacity for collaboration and interpersonal relationships—unflappably patient
• Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences
• Superior ability to improvise and find solutions on the spot without losing your cool
• Strong project management, critical thinking, decision-making, problem-solving and record-keeping skills a must.
• An ability to multitask, organize and prioritize to work effectively with minimal supervision in a fast-paced environment.
• Excellent public speaking and comfort presenting in various settings (e.g., virtual, town hall, training, etc.) to a wide variety of stakeholders.
• Excellence in developing relationships and strong conflict resolution skills, including the ability to negotiate and influence others.
• Comfort with graphic design for the purpose of making information attractive to different audiences; experience with Microsoft Office, Power Point or other presentation software.
• Experience using e-learning software, such as Articulate 360.
• Swiss army knife of software—pick up new technology with ease

Strongly Preferred:

• Knowledge of CRM, CMS, HRIS and ERP platforms and how they are used across a complex organization
• Salesforce experience
• Direct experience with homeless service providers and/or supportive housing providers

Core Competencies

Dealing with Ambiguity: Remains productive and effective in uncertain, rapidly changing situations by quickly analyzing information to adapt approach. Demonstrates flexibility, composure and good judgment despite challenges

Technical Learning: Quickly learns and applies new technical skills, knowledge, and industry expertise. Seeks guidance when needed to ensure quality

Problem Solving: Uses critical thinking to creatively investigate issues from diverse perspectives. Makes evidence-based recommendations addressing short and long-term needs

Total Work Systems: Designs, implements, and improves organization-wide systems to enhance quality and efficiency. Leverages technology and data to standardize workflows and meet stakeholder needs

Organizational Agility: Understands how the organization operates through formal and informal structures. Navigates dynamics, communicates rationale behind policies, and builds relationships to achieve goals

Customer Focus: Proactively understands and meets others' needs through a service-minded approach. Builds trust, leverages insights, and provides responsive support to align with evolving requirements

Organization Values

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. 

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. 

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. 

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Labor Union

This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement

Salary range for this position is $70,400 - $78,000 annually. This position is being offered at$70,400 - $78,000.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work