Telecom Administrator

COMPANY INFORMATION

Delta Dental of Minnesota is the largest regional provider of dental benefits, passionately serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several consecutive years and value our team members for building this reputation.

GENERAL SUMMARY

This position is responsible for ensuring support for telecommunications and desktop support within the company. This position is responsible for the administration of the company's enterprise phone system, which includes maintaining, updating, and troubleshooting telecommunication circuits. This position requires some after-hours support and troubleshooting. This position also trains employees and staff on the use of mobile devices and desktop software.

This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time.

ESSENTIAL FUNCTIONS

• Set up, maintain, and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers.
• Install and configure software.
• Set up, maintain, and troubleshoot Apple iPad tablets and iPhones.
• Set up, maintain, and support company enterprise phone system. This includes adding and removal of users from phone system on a timely basis.
• Sole issues for users or refer the problem to the appropriate staff in a timely manner.
• Place all phone equipment orders.
• Verify and audit monthly wireless mobile bill.
• Inventory and track all computer hardware and mobile devices within the company.
• Answer out-of-hours helpdesk calls as needed.
• Resolve 1st and 2nd level helpdesk issues.
• Willingness to seek training in areas of need within the department.
• Monitor network status to prevent downtime and perform troubleshooting as required.
• Diagnose VoIP hardware and software problems at remote locations.
• Generate reports from hardware as wells as third party vendors to determine capacity, performance, and bandwidth utilization.
• Other duties as assigned by supervisor.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Knowledge of Active Directory
• Extensive knowledge of TCP/IP protocols
• Customer Service oriented
• Great problem solving skills
• Extensive understanding of computer networking and TCP/IP troubleshooting
• Extensive knowledge of network troubleshooting with sniffer and protocol analyzers
• Knowledge and experience with authentication and certificate authorities
• Extensive knowledge in hardware and software on a PC and server level
• Strong oral and written communication skills
• Understanding of DNS and WINS
• Understanding of DHCP
• Understanding of Frame-relay and PTP circuits
• Understanding of VoIP and Cisco software.
• Understanding and extensive knowledge of IDS systems
• Knowledge of Cisco Webex Contact Center
• Knowledge of Calabrio call recording and reporting
• Knowledge of Cisco hardware
• Knowledge of Apple iPhone and iPad
• Knowledge of Mac OS and IOS operation systems
• Knowledge and experience with Cisco IOS, QOS configurations, and Cisco routing and switching protocols
• Extensive knowledge of VPN configurations
• Ability to train personnel on network concepts and methodologists as well as specific application utilization and configuration

EDUCATION AND EXPERIENCE

Required:

• Bachelor's degree in Computer Science, Management Information Systems or Computer Engineering and/or a total of two (2) years technical/helpdesk experience with related certifications required
• Minimum of two (2) years' experience as a Desktop Administrator in LAN and WAN environment preferred
• Experience working with Microsoft Windows 2012/2016/2019 Server, Microsoft Windows 11, Active Directory
• Knowledge of TCP/IP, Frame Relay and Cisco routers
• Excellent interpersonal skills

Preferred:

• Knowledge of Cisco Phone Systems a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Travel Requirements: minimal
• Weight Lifting Requirements: 80 lbs.
• Sedentary Work: Prolonged periods of sitting at a workstation while working on a computer

RELATIONSHIPS

• Reports To: Telecom/Desktop Services Manager
• Directly Manages: None
• Internal Relationships: All departments within Delta Dental of MN, individual employees
• External Relationships: External clients

BENEFITS & COMPENSATION

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), and Holidays. Visit https://www.deltadentalmn.org/employee-benefit-packages for more information.

The starting salary range for this position is $66,000 TO $82,500 annually. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)